Renter's guide - how to update your contact details (email and mobile number)

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Renters (tenants) can update their email and mobile number by following the steps below.

1. Go to RTBA Online, select 'Look Up Your Bond', then enter the details and select 'Tenant'.

Look up your bond

2. From the 'Bond Summary' screen, select 'Update contact details'.

Bond summary

3. Confirm which renter (tenant) you are by selecting your name.

Select tenant

Note: If the bond is pending, cancelled, closed, suspended or incomplete you will not be able to continue and you will see a message similar to this one below.

Email address displayed

4. If you have an email address (unique to you and not shared by others) recorded on the bond in the RTBA’s records, it will be displayed in this screen below.

Your email address displayed.

5. If you still have access to the email address displayed in step 4, the RTBA will email you to confirm it works.

RTBA will email confirmation. 

RTBA will email confirmation.

6. When you get the email from the RTBA, click on the link as shown below. Go to point 9 below.

Click on the link in the email.

7. If you do not have:

a) an email address (unique to you and not shared by others) recorded on the bond, or
b) access to your email address anymore

you will be asked to verify your identity.

 If you do not have an email address or access to your email address.


Verify your identity

8. Select ‘Proceed to Service Victoria’ and follow the prompts.

Proceed to Service Victoria

9. When your identity is verified, enter your new contact details, select 'Submit changes' and follow the prompts.

Note: Your family name on the bond must be the same as your legal name. If you cannot match your family name to the one on your documents, you must update your family name on the bond before you can continue. Contact the RTBA to update the name on the bond. You must supply proof of name change, such as a marriage certificate or a change of name certificate. Alternatively, you may contact your property manager to arrange changing your name on the bond details through a bond transfer.

Submit changes

10. You will see an 'Update Tenant Contact Details' confirmation page. This completes the process.


Confirmation page