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Before you start your application
To be eligible for a licence, the company must have an officer in effective control who holds a current individual estate agent’s licence in Victoria.
An officer in effective control:
- works at the principal office address of the company
- must be regularly at that office
- is fully accountable for the overall day-to-day operations of the estate agency at all offices where the company carries on business
- does not need to be a director of the company.
A company can appoint only one person to act as the officer in effective control.
The company is automatically ineligible to be licensed if:
- the company is under external administration; or
- the company or any of its directors is currently disqualified from holding an estate agent's licence (or equivalent) anywhere in Australia or elsewhere, or the subject of an order by any regulatory body disqualifying it/them from acting as an estate agent or equivalent; or
- any of the company's directors is a represented person under the Guardianship and Administration Act 1986 (where a guardian or administrator has been appointed).
The company may also be ineligible if it or any of its directors:
- within the last 10 years, has been convicted or found guilty (whether or not a conviction was recorded) of a disqualifying offence involving fraud, dishonesty, drug trafficking or violence which is punishable by imprisonment for three months or more (whether or not a sentence of imprisonment was imposed) or
- has ever had a claim admitted against the Victorian Property Fund or Estate Agents' Guarantee Fund.
For disqualifying criminal offences and claims against the Victorian Property Fund or Estate Agents' Guarantee Fund you can still apply for, and may be granted, a licence. Based on the result of background checks, you may be asked if you wish to apply for permission to be licensed. If you are able to apply for permission, the Business Licensing Authority (BLA) will notify you via myCAV. For more information, view our Disqualification and permissions page.
The application fee for 1 July 2018 to 30 June 2019 is $401.60 for the company plus $273.70 for each director.
The application fees must be paid at the time of application. The fees are non-refundable.
You must submit a consent form and certified copies of the required identity documents as part of your application. For more information, view our Records checks page.
The correct documents, properly certified, will help your application avoid delays.
The BLA will conduct checks with the Australian Criminal Intelligence Commission (ACIC) and other agencies to verify your eligibility to hold a licence. Any disputes about the accuracy of the results of the checks will be referred to the ACIC. Visit the ACIC website.
Providing incorrect information
It is a serious offence for a person to knowingly make a false or misleading statement in relation to a licence application. Significant fines apply.
Unlicensed estate agents are liable for significant fines.
How to apply
From 15 November 2017, you must use our online myCAV system to apply for an estate agent’s company licence.
To start using myCAV, you will need to create your own myCAV account, using a personal email address to verify your identity and sign in to your account.
Complete and lodge your application in myCAV:
For more information, view our About myCAV page.
Additional documents required with the application
Each director and officer in effective control must attach the following additional documents to the application in myCAV:
After you lodge your application
To avoid delays, please complete the application correctly in myCAV and attach all necessary documents. The average processing time last quarter was 23 days.
You must not conduct business as an estate agent unless the BLA grants you a licence.
When considering your application, the BLA may require you to provide further information. Communications such as requests for further information will be sent to you in myCAV. Please check the 'Notifications' in your myCAV account.
The BLA may refuse your application if you do not provide this within a reasonable timeframe.
Change of information
If any change occurs in the information you have provided in your licence application, you must notify the BLA in writing using the BLA enquiry form within 14 days of becoming aware of the change.
Sharing your information
The BLA gives your information to:
- Consumer Affairs Victoria
- other law enforcement and regulatory bodies.
These organisations may report any relevant information to the BLA.
For privacy information, view our Information and privacy - Business Licensing Authority page.
Withdrawing your application
You can withdraw your application in writing using the BLA enquiry form at any time before it has been determined by the BLA. Please note that the fee is non-refundable.
Refusal of application
If your application is not successful, you will be notified via myCAV. You can appeal the decision by applying to the Victorian Civil and Administrative Tribunal (VCAT) within 28 days of the decision.
If your application is successful, you will be granted an estate agent's licence which is ongoing unless surrendered, suspended, disqualified or cancelled. You can view and print a copy of your licence certificate in your myCAV account.
Once you are licensed, you should familiarise yourself with your ongoing obligations and licensing requirements.
Conditions on a licence
The BLA may impose conditions:
- which must be complied with before the BLA grants a licence
- on granting a licence
- at any time after a licence is granted.
The BLA may also vary or revoke any conditions or restrictions imposed on a licence at any time.
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