Find out about your rights and obligations when you cancel a lay-by, if the lay-by price changes, or if you are late with a payment.
Download our free app for information on your refund, warranty and lay-by rights - available for iphone and Android.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
Find information about our services in 20 community languages.
View a complete list of our forms and publications.
Get information on current and past research papers by Consumer Affairs Victoria.
Useful links and telephone numbers if you are having money problems.
Useful links and contact details to help you run your business.
Our alerts keep you informed, with up-to-date and useful consumer and business information.
Consumer Affairs Victoria may take people or businesses to court when we believe they have broken a law that we administer.
An enforceable undertaking is a promise a person or business makes to Consumer Affairs Victoria that they will stop certain conduct or practices, or else face court action.
Consumer Affairs Victoria is responsible for a wide range of legislation. Keep informed about legal changes affecting consumers and traders.
The Director of Consumer Affairs Victoria may issue a public warning about unfair business practices and people who engage in them, if satisfied that doing so is in the public interest.
Our timely media releases are ideal for consumer and business media.