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Australian Consumer Law guides
The Australian Consumer Law affects your business if you:
- sell, lease or hire goods (including second-hand goods) to consumers
- provide services to consumers
- make, put goods together or have your name on goods sold to consumers (manufacturers)
- import goods.
Download:
- Consumer guarantees (RTF, 289KB) | Consumer guarantees (PDF, 876KB)
- Avoiding unfair business practices (RTF, 184KB) | Avoiding unfair business practices (PDF, 729KB)
- Sales practices (RTF, 237KB) | Sales practices (PDF, 816KB)
- Product safety (RTF, 180KB) | Product safety (PDF, 768KB)
- A guide to unfair contract terms law (RTF, 166KB) | A guide to unfair contract terms law (PDF, 2.2MB)
- Compliance and enforcement: how regulators enforce the Australian Consumer Law (DOC, 635KB) | Compliance and enforcement: how regulators enforce the Australian Consumer Law (PDF, 2MB)
Order a print copy:
Retailer toolkit
This toolkit, based on the Australian Consumer Law, includes:
It also includes the Consumer Guarantees guide, and fact sheets (not available for download) on:
- consumer guarantees
- door to door sales
- misleading and unconscionable conduct
- advertising and promotions.
Order the complete toolkit:
MyShopRights app
This free app, available for Android and iPhones, provides instant advice on refunds, warranties, defective goods and lay-bys. It is based on the Australian Consumer Law, in force across Australia from 1 January 2011.
Last updated: 02/04/2012