Good practice protocols for retirement village operators

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• Overview

  Overview

• Protocol 1

  Changes to services

• Protocol 2

  Maintenance: charges and process

• Protocol 3

  Service and capital charges

• Protocol 4

  Annual financial statement

• Protocol 5

  Marketing procedures

• Protocol 6

  Ongoing charges after a resident leaves or dies

• Protocol 7

  Refurbishment and reinstatement of units