Find out about your rights and obligations when you cancel a lay-by, if the lay-by price changes, or if you are late with a payment.
Download our free app for information on your refund, warranty and lay-by rights - available for iphone and Android.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
Find information about our services in 20 community languages.
A complete list of our forms, templates and publications.
Get information on current and past research papers by Consumer Affairs Victoria.
Useful links and telephone numbers if you are having money problems.
Useful links and contact details to help you run your business.
Information to help with your home building project, including new homes, renovations and contracts for building projects such as pools and spas.
Knowing your legal rights and duties, plus information on finances, insurance and other handy tips, will help make your building project a success.
We give you step-by-step advice on what to do if faced with a problem on your building project.
Find out about your warranty rights, how to find out if a builder is insolvent, plus a list of building insurers.
Extensions and renovations that involve structural changes to your home are building projects under Victorian law, regardless of the size or cost. Find out how this affects you.