Information on the transition from the insurance-based fire services levy to the Fire Services Property Levy.
Find out about your rights and obligations when you cancel a lay-by, if the lay-by price changes, or if you are late with a payment.
Download our free app for information on your refund, warranty and lay-by rights - available for iPhone and Android.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
The Victorian Supreme Court recently found that private car park operators cannot levy 'parking fines' or prosecute motorists who stay overtime or do not display a ticket. Find out what the decision means for consumers.
View a complete list of our forms and publications.
Find information about our services in 20 community languages.
Get information on current and past research papers by Consumer Affairs Victoria.
Useful links and telephone numbers if you are having money problems.
Explains the role and responsibilities of the Business Licensing Authority in Victoria and provides contact details.
Useful links and contact details to help you run your business.
Information to help with your home building project, including new homes, renovations, pools and more.
Knowing your legal rights and duties, plus information on insurance and other handy tips, will help make your building project a success.
We give you step-by-step advice on what to do if faced with a problem on your building project.
Checklists to help guide you through your building or renovating project – whether building a new home, adding an extension or landscaping.
Handy tips and advice on what to think about when building, renovating or extending your home.
Explains common building terms used in Victoria.