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Consumer Affairs Victoria logo
  • Housing and accommodation

    Renting

    • Types of rental agreements
    • Leases and notices
    • Rental bond and condition report
    • Rent and other payments
    • Standards, repairs and entry rights
    • Ending a lease or residency
    • Using a property manager
    • Tenancy databases

    Buying and selling property

    • Buying property
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    • Property data
    • Compensation claims
    • Resources

    Building and renovating

    • Choosing a builder or tradesperson
    • Owner builders
    • Buying and building process
    • Building defects, delays and disputes
    • Building warranties, insurance and insolvency
    • Extensions and renovations
    • Building definitions

    Owners corporations

    • Buying into an owners corporation
    • Running an owners corporation
    • Rules and resolving disputes
    • Property maintenance
    • Finance, insurance and record keeping
    • Owners corporations definitions

    Retirement villages

    • What is a retirement village?
    • Fees and charges
    • Choosing a retirement village
    • Public register of retirement villages
    • Living in a retirement village
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    • Guide for retirement village living - audio guide

    In the industry?

    Information for estate agents, conveyancers, owners corporation managers, builders and tradespeople, and retirement village operators.

  • Shopping

    Refunds and returns

    • Change of mind
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    Warranties

    • Types of warranties
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    • Repairs and replacements
    • Store or manufacturer responsibility

    Daily deals and gift vouchers

    • Group buying and daily deals
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    Lay-bys

    Find out about your rights and obligations when you cancel a lay-by, if the lay-by price changes, or if you are late with a payment.

    Contracts, door-to-door sales and telemarketing

    • Contracts
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    Advertising and promotions

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    Product safety for consumers

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    Energy products and services

    • What are energy products and services?
    • Tips for buying energy products and services
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    • Switching and price comparison services

    MyShopRights app

    Download our free app for information on your refund, warranty and lay-by rights - available for iphone and Android.

    In the industry?

    Find out more in our fair trading section.

  • Motor cars

    Buying a new car

    • Before you buy a new car
    • 'Cash price' and 'drive away price'
    • Additional fees and charges
    • Cooling-off period
    • Warranties
    • Rent-to-buy and novated leasing
    • Running costs and depreciation

    Buying a used car

    • Before you buy a used car
    • Additional fees and charges
    • Vehicle status check
    • Ways to buy a used car
    • Cooling-off period
    • Warranties
    • Running costs and depreciation

    Maintenance and repairs

    • Maintaining your car
    • Services and repairs
    • Getting your car towed after an accident

    Make a compensation claim

    • Motor Car Traders Guarantee Fund
    • Who can make a claim?
    • What claims are covered?
    • What claims are not covered?
    • How to make a claim
    • What happens when you make a claim?
    • Appeal rights
    • False information
    • Privacy

    Selling a car

    Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.

    Car hire

    When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.

    In the industry?

    Information for motor car traders.

  • Clubs and
    not-for-profits

    Incorporated associations

    • What is an incorporated association?
    • Should your club incorporate?
    • Become an incorporated association
    • Running an incorporated association
    • Search for an incorporated association
    • Fines
    • Fees, forms and online transactions

    Fundraisers

    • What is a fundraiser?
    • Search for a registered fundraiser
    • Registration
    • Responsibilities
    • Fines

    Patriotic funds

    • What are patriotic funds?
    • Establish a patriotic fund
    • Trustee responsibilities
    • Annual statement audit requirements
    • Using patriotic funds
    • Close a patriotic fund
    • How we enforce the law

    Grants

    • Victorian Property Fund grants
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  • Resources and education

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    Forms and publications

    A complete list of our forms, templates and publications.

    Legislation

    • Legislation we administer
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    Research

    Get information on current and past research papers by Consumer Affairs Victoria.

    Scams

    • Avoiding scams
    • If you are scammed
    • Travelling con men
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    • Scams quiz

    Advice in a disaster

    • Business recovery
    • Buying and selling property
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    • Insurance, banking and financial hardship
    • Price rip-offs
    • Renting
    • Repairs and re-building
    • Travel and holiday arrangements

    Managing debt

    Useful links and telephone numbers if you are having money problems.

    Consumers with a disability

    • Problems affecting consumers with a disability
    • How to protect your rights
    • How we can assist you
    • Easy English Factsheets
    • Organisations that can assist

    Teacher resources

    • Competitions for schools
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    • Events and workshops for teachers
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    Develop a voluntary industry code of conduct

    • About voluntary industry codes
    • Drafting an effective code
    • Compliance and monitoring
    • Annual review report example
    • Triennial review report example
  • Businesses

    Business names

    • Register a business name
    • Rights and responsibilities
    • Change, renew or cancel a business name
    • Find a registered business name
    • Fees and forms

    Licensed businesses

    • Conveyancers
    • Debt collectors
    • Estate agents
    • Introduction agents
    • Motor car traders
    • Sex work service providers
    • Travel agents

    Registered businesses

    • Builders and tradespeople
    • Funeral providers
    • Owners corporation managers
    • Retirement village operators
    • Second-hand dealers and pawnbrokers
    • Co-operatives
    • Limited partnerships

    Fair trading

    • Guarantees, warranties and refunds
    • Vouchers, gift cards and lay-bys
    • Contracts
    • Advertising and promotions
    • Door-to-door sales and telemarketing
    • Product safety
    • Complaint handling
    • Penalties
    • Australian Consumer Law resources

    Small business

    Useful links and contact details to help you run your business.

Renting

Information if you live in or own a rental property, caravan park, rooming house or movable dwelling.

A couple inspecting a rental property with a real estate agent.

Housing and accommodation

News

  • Feb 03
    Conveyancer suspended - News alert
  • Dec 30
    Mintrell Pty Ltd - Court action
  • Dec 29
    Storm damage: advice for renters and landlords - News alert
View all news »

Events

  • Rooming house operators - free information sessions
View all events »

Types of rental agreements

Different rental agreements come with different rights and responsibilities. Find out which agreement applies to you.

Leases and notices

  • What is a lease?
  • Landlord and owner responsibilities
  • Sharing a rental property or room
  • Discrimination in renting
  • Changing the lease in violent situations
  • Breach of rental responsibilities
  • Fines

Rental bond and condition report

  • Residential Tenancies Bond Authority
  • Lodging the bond
  • Tenant and resident bond claims
  • Landlord and owner bond claims
  • Bond transfers
  • Uncollected or uncashed rental bonds
  • Director of Housing bond loans
  • Condition report

Rent and other payments

  • Rent and other payments explained
  • Deposits and guarantees
  • Rent receipts
  • Rent increases
  • Rent arrears
  • Utilities

Standards, repairs and entry rights

  • Minimum standards in rooming houses
  • Urgent repairs
  • Non-urgent repairs
  • Repairs under a site agreement
  • Temporary accommodation during repairs
  • Changing the locks
  • Landlord or owner entry to the property

Ending a lease or residency

  • Tenant or resident ending lease or residency
  • Landlord or owner ending lease or residency
  • Tenant and resident bond claims
  • Landlord and owner bond claims
  • Goods left behind

Using a property manager

Information on fees, how to choose an estate agent, rent, repairs, bonds, marketing costs, and other issues when using a property manager.

Tenancy databases

Landlords and agents have obligations regarding listing, changing and removing information from tenancy databases.

5.5 million consumers, 495 thousand small businesses, 1.5 million web visits in 2011.
We are Victoria's consumer affairs regulator, creating a competitive and fair marketplace.
  • More about us  »

Popular pages

  • Apply for a business name
  • Find a registered business name
  • Business names fees and forms
  • Residential Tenancies Bond Authority
  • Ending a lease or residency

Popular forms

  • Tenancy agreement (PDF, 1.5MB)
  • Condition report (PDF, 785KB)
  • Notice to landlord (PDF, 2.3MB)
  • Notice to vacate to tenant (PDF, 652KB)

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© State Government of Victoria (Consumer Affairs Victoria) 2012

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