Information on the transition from the insurance-based fire services levy to the Fire Services Property Levy.
Information for estate agents, conveyancers, owners corporation managers, builders and tradespeople, and retirement village operators.
Find out about your rights and obligations when you cancel a lay-by, if the lay-by price changes, or if you are late with a payment.
Download our free app for information on your refund, warranty and lay-by rights - available for iPhone and Android.
Find out more in our fair trading section.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
The Victorian Supreme Court recently found that private car park operators cannot levy 'parking fines' or prosecute motorists who stay overtime or do not display a ticket. Find out what the decision means for consumers.
Information for motor car traders.
View a complete list of our forms and publications.
Find information about our services in 20 community languages.
Get information on current and past research papers by Consumer Affairs Victoria.
Useful links and telephone numbers if you are having money problems.
Explains the role and responsibilities of the Business Licensing Authority in Victoria and provides contact details.
Useful links and contact details to help you run your business.
Whether you are choosing, living in, or leaving a retirement village, our information will help you make the right decisions.
Knowing how retirement villages differ from other types of accommodation will help you decide if it is the best option for you. We also provide information on further resources.
Find a retirement village that has notified the Director of Consumer Affairs Victoria it is operating under the Retirement Villages Act 1986. Search alphabetically or by postcode.
Get information on how to sell your retirement village home, explanation of ongoing charges, exit entitlements and more.
Our audio guide explains the steps involved in choosing a retirement village that is right for you, including information on your protections.
We are Victoria's consumer affairs regulator, creating a competitive and fair marketplace.
© State Government of Victoria (Consumer Affairs Victoria) 2013
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