Information on the transition from the insurance-based fire services levy to the Fire Services Property Levy.
Find out about your rights and obligations when you cancel a lay-by, if the lay-by price changes, or if you are late with a payment.
Download our free app for information on your refund, warranty and lay-by rights - available for iPhone and Android.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
The Victorian Supreme Court recently found that private car park operators cannot levy 'parking fines' or prosecute motorists who stay overtime or do not display a ticket. Find out what the decision means for consumers.
View a complete list of our forms and publications.
Find information about our services in 20 community languages.
Get information on current and past research papers by Consumer Affairs Victoria.
Useful links and telephone numbers if you are having money problems.
Explains the role and responsibilities of the Business Licensing Authority in Victoria and provides contact details.
Useful links and contact details to help you run your business.
Importer/retailer Huanyu Australia Pty Ltd and its sole director, Jia Bin Song, have given an undertaking to the Director of Consumer Affairs Victoria after more than 3500 banned children’s toys were seized from the business.
Consumer Affairs Victoria warns scammers are using details of legitimate businesses to set up bogus sales websites that look genuine and professional.
The Victorian Civil and Administrative Tribunal has affirmed a decision by the Motor Car Traders Claims Committee to pay a $23,000 claim against the Motor Car Traders Guarantee Fund.
A car dealer has been fined $15,000 by the Melbourne Magistrates' Court for selling cars with money owing on them.
A tradesman who took money from customers then disappeared, has been ordered to repay them more than $6,000 and pay fines of $7,500 for breaches of the Australian Consumer Law (ACL).
Real estate agent Robert James Marshall, who operated Partners Real Estate in Blake St, Reservoir, had his licence suspended and may lose it after failing to submit trust account records to Consumer Affairs Victoria.
Information, dates and locations for our free presentations on renting to students in Victoria; includes sub-letting, renting out rooms in family homes, rooming houses and other properties.
Information, dates and locations for our free professional development workshops for teachers.
Information, dates and locations for our free presentations on owners corporations in Victoria; includes owners corporation laws, dealing with issues and more.