Traders do not have to give a refund if you simply change your mind about a product.
However, traders can have a store policy to offer a refund, replacement or credit note when this happens. If so, they must abide by this policy.
Mrs Nguyen purchased a handbag as a gift for her daughter, but discovered the next day that her daughter had also purchased a similar handbag. She returned to the retailer, who told her that as there was nothing wrong with the handbag, they were not prepared to give her a refund, exchange or store credit.
The retailer is not legally obliged to provide a refund. There has been no breach of a consumer guarantee.
Last updated: 21/05/2013