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  • New car cooling-off period

    Explanation of cooling-off rights for new car purchases, including waiving cooling-off rights and terminating an agreement.

  • Car hire

    Consumer guarantees, damage to rented vehicles, credit card deductions, how to protect yourself.

  • Used car cooling-off period

    Explanation of cooling-off rights for used cars and how cooling-off rights can be waived and ending an agreement during the cooling-off period.

  • Compensation claims - cars

    How to apply to the Motor Car Traders Guarantee Fund for compensation for a loss suffered after purchasing a car

  • Buying a used car at auction

    Information for Victorian consumers about buying a used car at auction. Includes warranty and cooling-off rights, roadworthy, bidding rules.

  • Rent-to-buy

    Information for Victorian consumers who are thinking of buying a used car through a rent-to-buy arrangement.

  • Selling a car

    New and used cars, trade-ins, private sales, auctions, auto parts recyclers, roadworthy and registration

  • Used car loans and finance

    Information for Victorian consumers about car loans and finance: includes rights and duties, advice if you cannot pay off a loan.

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