Skip to content Skip to main navigation Skip to footer
Back
Your rights and responsibilities Menu options for Consumer Affairs Victoria
  • Housing

    Renting, buying and selling property, building and renovating, owners corporations, retirement villages

  • Products and services

    Refunds, returns, repairs, warranties, energy products and services, online shopping, contracts, advertising

  • Cars

    Buying and selling new and used cars, pricing, cooling-off period, warranties, leasing, trade-ins, auctions

  • Licensing and registration

    Apply for, renew, update and cancel a licence or registration, lodge an annual statement, legal responsibilities

  • Clubs and fundraising

    Register, update, manage, or search for an incorporated association, fundraiser, or patriotic fund

  • Resources and tools

    Forms and publications, legislation, languages, scams, Koori, and disability resources, advice in a disaster

  • About us
  • Latest news
  • Contact us
MenuClose
Consumer Affairs Victoria Consumer Affairs Victoria
Search
Languages
  • Other languages
  • Amharic
  • Arabic
  • Burmese
  • Chinese - Simplified
  • Chinese - Traditional
  • Chin Hakha
  • Croatian
  • Dari
  • Dinka
  • English
  • Farsi Persian
  • Greek
  • Hindi
  • Italian
  • Japanese
  • Karen
  • Korean
  • Macedonian
  • Maltese
  • Nepalese
  • Nuer
  • Portuguese
  • Punjabi
  • Russian
  • Sinhalese
  • Somali
  • Spanish
  • Swahili
  • Turkish
  • Urdu
  • Vietnamese
myCAV

Breadcrumbs

  1. < Back to
  2. Home

Share

  • Print this page
  • Share via Email
  • Share on Facebook
  • Share on Twitter

Products and services

Products and services menu options
  • Refunds, repairs and returns

    Guarantees, warranties, returns, sales, chargeback, receipts, linked products/ services, insolvency, compensation, repairs

  • Problems with a product

    Product is faulty, damaged, cannot be repaired, not fit for purpose, missing parcels, unclear ownership , uncollected

  • Problem with a service

    Service not done with due care and skill, not fit for purpose, took too long, caused damage, cancelling a contract

  • Energy products and services

    Solar energy, comparing prices, embedded electricity networks, resolve problems, efficiency, smart meters

  • Online shopping

    Online, private sellers, Australian or overseas businesses, safety tips, group buying and daily deals, penny auctions

  • Business practices

    Lay-bys, gift cards, store policies, contracts, marketing practices, country of origin, parallel imports, penalties

  • Product safety

    Banned products and recalls, report an unsafe product, safety at home, quad bikes, market stallholder checklist

Footer

About us

  • Who we are and what we do
  • Services we provide
  • Annual Report
  • Statement of expectations
  • Careers

Contact us

How to contact us or another organisation to understand your rights and responsibilities, report an issue, make a media enquiry or give feedback.

Mobile apps

  • RentRight app Our free renting rights app Available on the Apple app store Android app on Google Play

Stay informed

  • Like us on Facebook
  • Follow us on Twitter
  • Watch our videos on YouTube
  • Listen to us on Soundcloud
  • Subscribe to our newsletter
  • Stay informed with RSS
  • Site map
  • Copyright
  • Disclaimer
  • Privacy statement
  • Accessibility

© State Government of Victoria (Consumer Affairs Victoria)

Victoria State Government