Forms and information on how to apply for an individual estate agent's licence, including eligibility and qualifications.
Information about underquoting, the Statement of Information and the laws in effect from 1 May 2017.
Information for estate agents in Victoria: responsibility for estate agency staff.
If a dispute arises between you and a client, take the following steps to resolve it.
Funeral providers must have written procedures for dealing with customer complaints. This sample procedure can be adapted for use by funeral businesses.
Protocols for retirement village managers to address key issues in Victoria's retirement villages.
Explains the purpose and design of the retirement village protocols.
Information for co-operatives on annual general meetings, financial reporting, annual reports, record keeping and other duties of co-operative directors and officers.
Information on how to make changes to a co-operative including its name, address, rules, directors, allocation of shares and other details.
Information about consumer rights when booking travel online or with a travel agent.