Forms and publications

Forms

• General enquiry (online)
• General complaint (online)
• General complaint (PDF, 207 KB)
• Complaint against an estate agent (online)
• Complaint against an estate agent (PDF, 77 KB)
• Domestic building complaint (PDF, 178 KB)
• Product safety complaint (online)
• Residential accommodation complaint (PDF, 88 KB)
• Feedback (Online form)

Forms

• Building contract for new homes (PDF, 1 MB)
• Building contract for new homes (Word, 1.2 MB)
• Cooling-off period notices (Word, 91 KB)
• Contract checklist (Word, 101 KB)
• Domestic building complaint (PDF, 178 KB)
• Warning: changes to the price (Word, 90 KB)

Forms

• Claim for compensation from the Victorian Property Fund (Word, 147 KB)
• Complaint against an estate agent (online)
• Complaint against an estate agent (PDF, 77 KB)
• Statement by a vendor of a small business (Section 52) (PDF, 66 KB)

Publications

• Real estate: a guide for buyers and sellers (PDF, 6.5 MB)
• Real estate: a guide for buyers and sellers (Word, 281 KB)

Forms

• Conveyancers – company licence application (online)
• Conveyancers - company licence renewal/update (online)
• Conveyancers – individual licence application (online)
• Conveyancers - individual licence renewal/update (online)
• Permission application (PDF, 448 KB)
• Application for exemption from appointing a licensed branch manager (PDF, 450 KB)
• Non-licensed employee eligibility exemption (PDF, 358 KB)
• Instrument of delegation (PDF, 231 KB)
• Costs disclosure (PDF, 273 KB)
• Notice of opening a trust account - conveyancers (PDF, 189 KB)
• Notice of closing a trust account - conveyancers (Word, 100 KB)
• Notice of trust account irregularity - conveyancers (PDF, 298 KB)
• Independent assurance report to the licensed conveyancer (PDF, 42 KB)
• Statutory declaration on ceasing to hold trust money (PDF, 309 KB)

Publications

• Maintaining conveyancer trust accounts: a reference guide (PDF, 3.8 MB)
• Maintaining conveyancer trust accounts: a reference guide (Word, 197 KB)

Forms

• Application for extension of time for holding an annual general meeting (PDF, 677 KB)
• Application to approve name, rules and/or disclosure statement of your co-operative (PDF, 857 KB)
• Application to make changes to your co-operative (Word, 223 KB)
• Application to register your co-operative (PDF, 349 KB)
• Notice of resignation or removal of auditor (PDF, 107 KB)
• Request to inspect register of co-operatives (Word, 121 KB)

Model rules

• Model rules of a non-trading co-operative with shares (government guaranteed) (PDF, 83 KB)
• Model rules of a non-trading co-operative with shares (PDF, 91 KB)
• Model rules of a non-trading co-operative no shares (PDF, 60 KB)
• Model rules of a trading co-operative (Word, 140 KB)

Forms

• Application for permission - debt collection (Word, 803 KB)

Forms

• Estate agents - company licence application (online)
• Estate agents - individual licence application (online)
• Estate agents - annual statement (online)
• Estate agents - change of details (online)
• Estate agents - add or cease agent's representative employment (online)
• Permission application (Word, 1.6 MB)
• Notice of employment (agent's representatives and licensed employees) (Word, 468 KB)
• Declaration of eligibility to be employed as an agent's representative (Word, 606 KB)
• Application for short term manager approval (Word, 434 KB)
• Application to manage a different branch office (Word, 450 KB)
• Authority to perform the duties of an estate agent (Word, 418 KB)
• Non-licensed director consent and indemnity (Word, 1.4 MB)
• Notice of franchising agreement (Word, 373 KB)
• Individual records update (Word, 679 KB)
• Company records update (Word, 672 KB)
• Director approved form for use in agency authority - estimated selling price (PDF, 31 KB)
• Director approved form for use in agency authority - making a complaint concerning commissions and/or outgoings (PDF, 22 KB)
• Director approved form for use in agency authority - notice of commission sharing (PDF, 36 KB)
• Director approved form for use in agency authority - rebate statement (PDF, 40 KB)
• Director approved form for use in agency authority - rebate statement - no rebate will be received (PDF, 26 KB)
• Notice of opening a trust account - estate agents (PDF, 142 KB)
• Notice of closing a trust account - estate agents (PDF, 73 KB)
• Independent assurance report to the licensed estate agent (PDF, 38 KB)
• Disclosure of conflict of interest to vendor (Word, 678 KB)
• Statement by a vendor of small business (Section 52) (PDF, 66 KB)
• Sample estate agency complaint handling and dispute resolution policy (PDF, 96 KB)
• Sample contract of sale of real estate (Word, 113 KB)
• Sample contract of sale of business (Word, 178 KB)

Publications

• Estate agents trust accounts: a reference guide (PDF, 605 KB)
• Estate agents trust accounts: a reference guide (Word, 189 KB)
• Guidelines for real estate salespeople: price advertising and underquoting (PDF, 1.5 MB)
• Guidelines for real estate salespeople: price advertising and underquoting (Word, 245 KB)

Forms

• ACL section 82 cancellation notice for unsolicited agreements (PDF, 106 KB)
• Example customer complaint form for businesses (PDF, 24 KB)

Publications

• Accommodation providers liability standard notice A4 (Word, 24 KB)
• Accommodation providers liability standard notice A4 (PDF, 92 KB)
• Accommodation providers liability standard notice A5 (PDF, 126 KB)
• A guide to unfair contract terms law (Word, 166 KB)
• A guide to unfair contract terms law (PDF, 2.2 MB)
• Avoiding unfair business practices (Word, 184 KB)
• Avoiding unfair business practices (PDF, 729 KB)
• Compliance and enforcement: how regulators enforce the Australian Consumer Law (Word, 644 KB)
• Compliance and enforcement: how regulators enforce the Australian Consumer Law (PDF, 2 MB)
• Consumer guarantees (Word, 289 KB)
• Consumer guarantees (PDF, 877 KB)
• Product safety (Word, 179 KB)
• Product safety (PDF, 769 KB)
• Product safety guide for business (Word, 2.8 MB)
• Product safety guide for business (PDF, 6.5 MB)
• Sales practices (Word, 241 KB)
• Sales practices (PDF, 3.5 MB)
• Small business self assessment checklist (Word, 5.3 MB)
• Small business self assessment checklist (PDF, 1.7 MB)
• Preventing unfair terms in consumer contracts: guidelines for businesses (PDF, 462 KB)
• Preventing unfair terms in health and fitness centre membership agreements: a guide for the health and fitness industry (PDF, 537 KB)
• Guidelines for developing a voluntary industry code of conduct (Word, 683 KB)
• Is the customer always right? Quick guide (PDF, 324 KB)
• Lay by policy point of sale poster (PDF, 124 KB)
• Refund policy point of sale poster (PDF, 179 KB)

Forms

• Application for fundraiser registration (PDF, 351 KB)
• Fundraiser registration renewal (PDF, 120 KB)
• Fundraiser change of details (PDF, 106 KB)
• Responsible person consent (PDF, 191 KB)

Publications

• Sample identification badge for collectors (PDF, 30 KB)

Forms

• Change of funeral provider registration details (PDF, 40 KB)
• Funeral provider registration (PDF, 90 KB)

Forms

• Consumer credit fund - application form, guidelines and draft funding agreement (Word, 508 KB)
• Victorian Property Fund grant application (Word, 182 KB)

Publications

• Victorian Property Fund additional guidelines for housing assistance grants (Word, 61 KB)

Forms

• Annual statement - incorporated associations (Word, 225 KB)
• Application for association change of details (Word, 323 KB)
• Application for association incorporation (Word, 304 KB)
• Application for cancellation of incorporation (Word, 124 KB)
• Application for extension of time to hold an annual general meeting or lodge financial statements (Word, 133 KB)
• Application to amalgamate incorporated associations (Word, 369 KB)
• Request to inspect register of incorporated associations (Word, 238 KB)
• Change of association details (online)
• Request user ID and passcode (online)

Model rules

• Model rules for an incorporated association (Word, 198 KB)
• Model rules for an incorporated association - Arabic (Word, 236 KB)
• Model rules for an incorporated association - Chinese (Word, 214 KB)
• Model rules for an incorporated association - Vietnamese (Word, 303 KB)

Forms

• Application for permission – introduction agents (Word, 767 KB)

Forms

• Application for change of name of limited partnership (PDF, 207 KB)
• Incorporated limited partnership application (PDF, 689 KB)
• Incorporated limited partnership change of particulars of partners (PDF, 635 KB)
• Limited partnership application (PDF, 879 KB)
• Notice of change of particulars of partners (PDF, 236 KB)
• Notice of change of registered office address (PDF, 201 KB)
• Notice of change of terms and/or conditions of a limited partnership (PDF, 205 KB)
• Notice of dissolution or cessation of a limited partnership (PDF, 204 KB)
• Request to inspect registers of limited and incorporated limited partnerships (Word, 207 KB)

Forms

• Application for claim against Motor Car Traders Guarantee Fund (Word, 519 KB)
• Application for claim against Motor Car Traders Guarantee Fund - authority to pay (PDF, 358 KB)
• Council report of unlicensed motor car traders (PDF, 93 KB)

Publications

• Better car deals: a car buyer's guide (PDF, 1 MB)
• Better car deals: a car buyer's guide (Word, 238 KB)

Forms

• Motor car traders - company licence application (online)
• Motor car traders - company licence renewal/update (online)
• Motor car traders - sole trader licence application (online)
• Motor car traders - sole trader licence renewal/update (online)
• Motor car traders - partnership licence application (online)
• Motor car traders - partnership licence renewal/update (online)
• Declaration of personal finances (Word, 528 KB)
• Sole trader deed of indemnity (Word, 389 KB)
• Partnership and company deed of indemnity (Word, 1.1 MB)
• Individual associates (Word, 1.2 MB)
• Proposed business plan template (Word, 81 KB)
• Estimated cash flow projection for the first 12 months of trading template (Excel, 24 KB)
• Application for permission (Word, 1.7 MB)
• Questionnaire (Word, 1.4 MB)
• Licensed motor car trader form 1 (prescribed sign) (PDF, 16 KB)
• Licensed motor car trader form 2 (dealings book) (PDF, 17 KB)
• Licensed motor car trader form 3 (employee declaration) (PDF, 58 KB)
• Licensed motor car trader form 4 (cooling-off rights & waiver) (PDF, 75 KB)
• Licensed motor car trader form 5 (window display for car with warranty) (Word, 36 KB)
• Licensed motor car trader form 6 (window display for car without warranty) (Word, 42 KB)
• Licensed motor car trader form 7 (handlebar display for motor cycle) (Word, 38 KB)
• Licensed motor car trader form 8 (defect notice) (PDF, 13 KB)
• Licensed motor car trader form 9 (verified statement) (PDF, 14 KB)
• Licensed motor car trader form 10 (embargo notice) (PDF, 25 KB)

General forms

• Application for exemption to audit accounts (PDF, 38 KB)
• Communicating with your owners corporation (Word, 37 KB)
• Contract of appointment (PDF, 45 KB)
• Final notice to rectify breach (Word, 56 KB)
• Instrument of delegation (Word, 78 KB)
• Issue log sheet (Word, 71 KB)
• Notice of owners corporation decision (Word, 61 KB)
• Notice of planning, building applications and plans of subdivisions (Word, 58 KB)
• Notice of repairs/maintenance (Word, 63 KB)
• Notice to rectify breach (Word, 61 KB)
• Notification of making, amendment or revocation of rules (Word, 28 KB)
• Owners corporation complaint (Word, 55 KB)
• Owners corporation fee notice (Word, 69 KB)
• Owners corporation final fee notice (Word, 60 KB)
• Owners corporation maintenance plan (Word, 238 KB)
• Owners corporation maintenance survey template (Word, 200 KB)
• Petition (PDF, 14 KB)
• Request for copy of owners corporation certificate (Word, 61 KB)
• Request to inspect register and/or records (PDF, 23 KB)
• Residential accommodation complaint (PDF, 88 KB)

Meeting forms

• Action sheet: preparing for a general meeting (Word, 50 KB)
• Agenda (Word, 38 KB)
• Annual general meeting – tasklist (Word, 38 KB)
• Ballot paper (PDF, 14 KB)
• Ballot paper no. 1, 2, and 3 sample (Word, 105 KB)
• Committee nomination (Word, 60 KB)
• Complaints/dispute resolution report to annual general meeting (Word, 91 KB)
• Minutes (Word, 49 KB)
• Notice of annual general meeting (Word, 64 KB)
• Notice of ballot to committee members (Word, 57 KB)
• Notice of ballot to lot owners (Word, 57 KB)
• Notice of committee meeting (Word, 58 KB)
• Notice of general meeting (Word, 59 KB)
• Owners corporation proxy (Word, 64 KB)
• Voting card (Word, 34 KB)

Sample rules and notices

• Ballot instructions - owners corporations (Word, 538 KB)
• Model rule - dispute resolution (PDF, 99 KB)
• Model rules for an owners corporation (PDF, 20 KB)
• Sample notice of interim ordinary resolutions (PDF, 16 KB)
• Sample notice of interim special resolution (Word, 23 KB)
• Sample owners corporation certificate (PDF, 119 KB)
• Sample register (Word, 70 KB)
• Sample rule for a ballot to elect a committee (PDF, 28 KB)
• Sample two-lot owners corporation certificate (PDF, 57 KB)
• Statement of advice and information for prospective purchasers and lot owners (Word, 55 KB)

Publications

• Guide to owning, managing and living in an owners corporation (PDF, 6.4 MB)
• Guide to owning, managing and living in an owners corporation (Word, 214 KB)

Forms

• Owners corporation managers - company registration application (online)
• Owners corporation managers - individual registration application (online)

Forms

• Application to establish a patriotic fund – individual person/s as trustee/s (PDF, 32 KB)
• Application to establish a patriotic fund - incorporated association as trustee (PDF, 32 KB)
• Application to transfer assets from a patriotic fund outside the state (PDF, 28 KB)
• Application to transfer assets from a patriotic fund to the trustees of another patriotic fund (PDF, 32 KB)
• Application to transfer assets from a patriotic fund to the trustees of charitable trust, a charitable corporation or a councilable trust, corporation or council (PDF, 33 KB)
• Change of patriotic fund details (PDF, 32 KB)

Forms

• Product safety complaint (online)
• Product safety complaint (PDF, 284 KB)

Publications

• Curtain and blind cord campaign example article – business and organisations (Word, 20 KB)
• Curtain and blind cord campaign example article – schools (Word, 20 KB)
• Product safety guide for business (Word, 2.8 MB)
• Product safety guide for business (PDF, 6.5 MB)

General renting forms

• Bond lodgement, bond claims and bond transfer forms can be generated at Residential Tenancies Bond Authority (RTBA) online.
• Residential accommodation complaint - for tenants who wish to make a complaint (PDF, 88 KB)
• Request for inspection of goods left behind (PDF, 156 KB)
• Request for repairs inspection or rent assessment (PDF, 88 KB)
• Renting publications and forms order (PDF, 274 KB)

Residential tenancy forms

From landlord to tenant

• Residential tenancy agreement (PDF, 1.5 MB)
• Notice for breach of duty to tenant/s of rented premises (PDF, 1.7 MB)
• Notice to tenant of alternative procedure for possession of rent arrears (PDF, 97 KB)
• Notice to tenant/s of rented premises (PDF, 449 KB)
• Notice to vacate to tenant/s of rented premises (PDF, 679 KB)
• Notice of rent increase to tenant/s of rented premises (PDF, 673 KB)
• Composite notice to vacate to tenant of rented premises for two or more reasons (PDF, 657 KB)

From tenant to landlord

• Residential tenancy application (PDF, 625 KB)
• Condition report (PDF, 136 KB)
• Notice to landlord of rented premises (PDF, 473 KB)
• Notice for breach of duty to landlord of rented premises (PDF, 679 KB)
• Notice of objection to the use of the alternative procedure for possession (PDF, 99 KB)

Caravan park forms

From owner to resident

• Notice to prospective caravan park residents becoming a resident at this caravan park (PDF, 24 KB)
• Notice to resident/s of caravan park (PDF, 2.3 MB)
• Notice for breach of duty to resident/s of caravan parks (PDF, 638 KB)
• Notice of rent/hiring charge increase to resident/s of caravan park (PDF, 639 KB)
• Notice to leave to resident of managed premises or resident's visitor (PDF, 73 KB)
• Notice to vacate to resident/s of a caravan park (PDF, 653 KB)

From resident to owner

• Notice to owner of caravan or caravan park (PDF, 626 KB)
• Notice for breach of duty to owner of caravan or caravan park (PDF, 446 KB)
• Transfer of residency right - caravan (PDF, 69 KB)

Rooming house forms

From owner to resident

• Notice for breach of duty to resident/s of rooming houses (PDF, 439 KB)
• Notice of rent increase to resident/s of rooming house (PDF, 634 KB)
• Notice to leave to resident of managed premises or resident's visitor (PDF, 73 KB)
• Notice to proposed rooming house resident – exclusive occupancy right (PDF, 26 KB)
• Notice to proposed rooming house resident – shared room right (PDF, 58 KB)
• Notice to rooming house resident - consent to increase in room capacity (PDF, 31 KB)
• Notice to vacate to resident/s of a rooming house (PDF, 656 KB)

From resident to owner

• Notice for breach of duty to owner of rooming house (PDF, 678 KB)
• Notice to owner of rooming house (PDF, 441 KB)

Movable dwelling part 4A site agreement forms

From owner to site tenant

• Notice for breach of duty from site owner to part 4A site tenant (PDF, 675 KB)
• Notice of cooling off period for site tenants (PDF, 66 KB)
• Notice of rent increase to site tenant (PDF, 654 KB)
• Notice to vacate to site tenant - 7A (PDF, 665 KB)

From site tenant to owner

• Assignment of part 4A site agreement (PDF, 195 KB)
• Notice to part 4A site owner (PDF, 663 KB)
• Notice for breach of duty from site tenant to part 4A site owner (PDF, 668 KB)

Publications

• Renting a home: a guide for tenants (PDF, 2.4 MB)
• Renting a home: a guide for tenants (Word, 315 KB)
• Caravan parks: a guide for residents, owners and managers (PDF, 1.3 MB)
• Caravan parks: a guide for residents, owners and managers (Word, 286 KB)
• Checklist: signing a site agreement (Word, 118 KB)
• Movable dwellings: a guide for residents, owners and managers (PDF, 1.3 MB)
• Movable dwellings: a guide for residents, owners and managers (Word, 232 KB)
• Rooming houses: a guide for residents and operators (PDF, 2.7 MB)
• Rooming houses: a guide for residents and operators (Word, 581 KB)
• Rooming house evacuation diagram template (Word, 592 KB)
• Rights and duties of a rooming house resident poster (PDF, 202 KB)
• Rights and duties of a rooming house resident poster (Word, 581 KB)

Forms

Operators

• Application for extinguishment of charge and/or cancellation of notice (PDF, 165 KB)
• Approved newspaper advertisement (Word, 25 KB)
• Disclosure statement - retirement villages (Word, 22 KB)
• Notice to residents of the retirement village (PDF, 101 KB)
• Notice to former residents - retirement village (PDF, 101 KB)
• Retirement village change of particulars (PDF, 141 KB)
• Retirement village register notification (PDF, 145 KB)

Residents

• Residential accommodation complaint (PDF, 88 KB)
• Resident(s) submission to director (PDF, 102 KB)

Publications

• Guide for retirement village living - audio guide
• Retirement villages: guide to choosing and living in a retirement village (PDF, 366 KB)
• Retirement villages: guide to choosing and living in a retirement village (Word, 277 KB)
• Retirement villages: good practice to address key issues (PDF, 1 MB)
• Retirement villages: good practice to address key issues (Word, 334 KB)
• Retirement villages: internal dispute resolution guidelines for retirement village owners and managers (PDF, 684 KB)
• Retirement villages: internal dispute resolution guidelines for retirement village owners and managers (Word, 187 KB)

Forms

• Dob in a scam (online)

Publications

• Scams Easy English factsheet (Word, 1.6 MB)

Forms

• Second-hand dealers and pawnbrokers - company registration application (online)
• Second-hand dealers and pawnbrokers - company registration renewal/update (online)
• Second-hand dealers and pawnbrokers - individual registration application (online)
• Second-hand dealers and pawnbrokers - individual registration renewal/update (online)
• Permission application (Word, 1.8 MB)
• Company director questionnaire (Word, 1.5 MB)
• Individual associates declaration (Word, 1.2 MB)
• Company associates declaration (Word, 446 KB)
• Verifying statement (Word, 9 KB)
• Notice of pawnbrokers charges (PDF, 6 KB)
• Notice of sale of pawned goods (PDF, 14 KB)
• Notice of stolen goods (PDF, 6 KB)
• What are my rights when I pawn goods? (PDF, 38 KB)

Forms

• Sex work service provider application (Word, 1.4 MB)
• Sex work service providers - approval of manager of licensed premises (online)
• Sex work service providers - licence renewal/update (online)
• Small owner-operators - registration as an exempt brothel or escort agency (online)
• Small owner-operators - registration renewal/update (online)
• Effective control nomination (Word, 304 KB)
• Absence of licensee (Word, 629 KB)
• Exempt brothel - landlord consent (Word, 437 KB)
• Permission application – insolvent brother manager (Word, 187 KB)

Publications

• Operating a licensed sex work business: guide for licensees and approved managers (PDF, 798 KB)
• Sexual slavery sign (Word, 74 KB)

Forms

• Letter of complaint template (Word, 53 KB)
• Letter of complaint example – requesting a remedy for a service (Word, 97 KB)
• Letter of complaint example – requesting a refund for faulty goods (Word, 100 KB)
• Complaint email template (Word, 57 KB)
• Complaint email example – refund for faulty goods (Word, 54 KB)
• General complaint (goods and services) (online)
• Consumer complaint (goods and services) (PDF, 207 KB)

Publications

• Contracts easy English factsheet (Word, 602 KB)
• Door-to-door sales easy English factsheet (Word, 372 KB)
• Lay-by easy English factsheet (Word, 824 KB)
• Phone sales easy English factsheet (Word, 408 KB)
• Refunds easy English factsheet (Word, 536 KB)
• Shopping tips easy English factsheet (Word, 2.1 MB)

Forms

• Consumer stuff film fest 2013 entry (Word, 101 KB)
• Consuming Clips teacher notes (PDF, 1.6 MB)
• Curriculum resources for teachers order (Word, 459 KB)

Publications

• Applied learning handbook (PDF, 1.6 MB)
• A resource for the teaching and learning of commerce (PDF, 2.5 MB)
• A resource for teaching and learning about consuming planet earth (PDF, 11.3 MB)
• A resource for teaching and learning numeracy (PDF, 4.9 MB)
• A resource for the teaching and learning of English (PDF, 2.7 MB)
• A resource for teaching and learning about health and wellbeing (PDF, 2 MB)
• Consumer Stuff for kids (PDF, 6.2 MB)
• Responsible gambling: building resilience for young learners (PDF, 1.8 MB)

Forms

• Travel agents - company licence application (online)
• Travel agents - company licence renewal/update (online)
• Travel agents - individual licence application (online)
• Travel agents - individual licence renewal/update (online)

Other publications

• Annual report
• Public consultations and reviews
• Research