Forms and publications

Contact us

Forms

• General enquiry (online)
• General complaint (online)
• General complaint (PDF, 206kb)
• Complaint against an estate agent (online)
• Complaint against an estate agent (PDF, 76kb)
• Domestic building complaint (PDF, 178kb)
• Product safety complaint (online)
• Report your rooming house concerns (online)
• Residential accommodation complaint (PDF, 87kb)
• Feedback (Online form)

Building and renovating

Forms

• Cooling-off period notices (DOC, 91kb)
• Contract checklist (DOC, 100kb)
• Domestic building complaint (PDF, 178kb)
• Warning: changes to the price (DOC, 90kb)

Publications

• Building and renovating: a guide for consumers (PDF, 2,714kb)

Business names

Forms

• Authorisation for person to sign on behalf of business owners (PDF, 26kb)
• Business name application (online)
• Business name application (PDF, 64kb)
• Cease business under a business name (online)
• Cease business under business name (PDF, 111kb)
• Change of business details (online)
• Change of business details (PDF, 188kb)
• Details of resident agent (PDF, 112kb)
• Renew a business name registration (online)

Buying and selling property

Forms

• Claim for compensation from the Victorian Property Fund - conveyancers (PDF, 46kb)
• Claim for compensation from the Victorian Property Fund - estate agents (PDF, 113kb)
• Complaint against an estate agent (online)
• Complaint against an estate agent (PDF, 76kb)
• Statement by a vendor of a small business (Section 32) (PDF, 65kb)

Publications

• Real estate: a guide for buyers and sellers (PDF, 1,018kb)

Conveyancers

Forms

• Claim for compensation from the Victorian Property Fund - conveyancers (PDF, 46kb)
• Costs disclosure (PDF, 31kb)
• Independent assurance report to the licensed conveyancer (PDF, 41kb)
• Instrument of delegation (PDF, 18kb)
• Notice of closing a trust account - conveyancers (DOC, 99kb)
• Notice of opening a trust account - conveyancers (PDF, 34kb)
• Notice of trust account irregularity - conveyancers (PDF, 39kb)
• Statutory declaration on ceasing to hold trust money (PDF, 41kb)

Publications

• Maintaining conveyancer trust accounts - a reference guide (PDF, 1,856kb)

Co-operatives

Forms

• Application for extension of time for holding an annual general meeting (PDF, 676kb)
• Application to approve name, rules and/or disclosure statement of your co-operative (PDF, 689kb)
• Application to make changes to your co-operative (DOC, 223kb)
• Application to register your co-operative (PDF, 200kb)
• Notice of resignation or removal of auditor (PDF, 73kb)

Model rules

• Model rules of a non-trading co-operative with shares (government guaranteed) (PDF, 83kb)
• Model rules of a non-trading co-operative with shares (PDF, 90kb)
• Model rules of a non-trading co-operative no shares (PDF, 60kb)
• Model rules of a trading co-operative (PDF, 91kb)

Estate agents

Forms

• Director approved form for use in agency authority - estimated selling price (PDF, 30kb)
• Director approved form for use in agency authority - making a complaint concerning commissions and/or outgoings (PDF, 21kb)
• Director approved form for use in agency authority - notice of commission sharing (PDF, 36kb)
• Director approved form for use in agency authority - rebate statement (PDF, 40kb)
• Director approved form for use in agency authority - rebate statement - no rebate will be received (PDF, 25kb)
• Disclosure of conflict of interest to vendor (DOC, 677kb)
• Independent assurance report to the licensed estate agent (PDF, 37kb)
• Notice of closing a trust account - estate agents (PDF, 72kb)
• Notice of opening a trust account - estate agents (PDF, 141kb)
• Statement by a vendor of small business (Section 32) (PDF, 65kb)
• Sample estate agency complaint handling and dispute resolution policy (PDF, 96kb)
• Sample complaint handling and dispute resolution policy (PDF, 96kb)
• Sample contract of sale of business (DOC, 177kb)
• Sample contract of sale of real estate (PDF, 103kb)
• Submit an annual statement
• Update details record

Publications

• Guidelines for real estate salespeople – price advertising and underquoting (PDF, 469kb)
• Maintaining estate agent trust accounts: a quick reference guide (PDF, 545kb)

Fair trading

Forms

• ACL section 82 cancellation notice for unsolicited agreements (PDF, 106kb)
• Customer complaint (PDF, 24kb)
• Lay by cancellation (PDF, 21kb)

Publications

• A guide to unfair contract terms law (RTF, 165kb)
• A guide to unfair contract terms law (PDF, 2,204kb)
• Avoiding unfair business practices (RTF, 183kb)
• Avoiding unfair business practices (PDF, 729kb)
• Compliance and enforcement: how regulators enforce the Australian Consumer Law (DOC, 644kb)
• Compliance and enforcement: how regulators enforce the Australian Consumer Law (PDF, 2,025kb)
• Consumer guarantees (RTF, 288kb)
• Consumer guarantees (PDF, 876kb)
• Product safety (RTF, 179kb)
• Product safety (PDF, 768kb)
• Sales practices (RTF, 241kb)
• Sales practices (PDF, 3,615kb)
• Holiday accommodation: a guide for providers and booking agents (PDF, 697kb)
• Is the customer always right? Quick guide (PDF, 323kb)
• Lay by policy point of sale poster (PDF, 124kb)
• Refund policy point of sale poster (PDF, 178kb)

Fundraisers

Forms

• Application for fundraiser registration (PDF, 350kb)
• Fundraiser registration renewal (PDF, 119kb)
• Fundraiser change of details (PDF, 106kb)
• Responsible person consent (PDF, 191kb)

Publications

• Sample identification badge for collectors (PDF, 30kb)

Funeral providers

Forms

• Change of funeral provider registration details (PDF, 40kb)
• Funeral provider registration (PDF, 90kb)

Grants

Forms

• Consumer credit fund - application form, guidelines and draft funding agreement (DOC, 507kb)
• Victorian Property Fund grant application (DOC, 182kb)

Publications

• Victorian Property Fund additional guidelines for housing assistance grants (DOC, 61kb)

Incorporated associations

Forms

• Application for alteration of rules or purpose (PDF, 208kb)
• Application for amalgamation of incorporated associations (PDF, 230kb)
• Application for association incorporation (PDF, 213kb)
• Application for association incorporation by a company/co-operative/society (PDF, 227kb)
• Application for change of association name (PDF, 177kb)
• Application for extension of time (PDF, 285kb)
• Change of association details (online)
• Change of association details (PDF, 74kb)
• Notice of special resolution approving amalgamation of incorporated associations (PDF, 112kb)
• Request to cancel incorporation statutory declaration (PDF, 132kb)
• Request user ID and passcode

Model rules

• Model rules for an incorporated association (DOC, 118kb)

Limited partnerships

Forms

• Application for change of name of limited partnership (PDF, 185kb)
• Incorporated limited partnership application (PDF, 1,061kb)
• Incorporated limited partnership change of particulars of partners (PDF, 624kb)
• Limited partnership application (PDF, 922kb)
• Notice of change of particulars of partners (PDF, 249kb)
• Notice of change of registered office address (PDF, 169kb)
• Notice of change of terms and/or conditions of a limited partnership (PDF, 213kb)
• Notice of dissolution or cessation of a limited partnership (PDF, 232kb)

Motor cars

Forms

• Application for claim against Motor Car Traders Guarantee Fund - authority to pay (PDF, 358kb)
• Application for claim against Motor Car Traders Guarantee Fund (DOC, 236kb)
• Council report of unlicensed motor car traders (PDF, 92kb)

Publications

• Better car deals: a car buyer's guide (PDF, 2,100kb)

Motor car traders

Forms

• Licensed motor car trader form 1 (prescribed sign) (PDF, 16kb)
• Licensed motor car trader form 2 (dealings book) (PDF, 16kb)
• Licensed motor car trader form 3 (employee declaration) (PDF, 58kb)
• Licensed motor car trader form 4 (cooling-off rights & waiver) (PDF, 75kb)
• Licensed motor car trader form 5 (window display for car with warranty) (DOC, 35kb)
• Licensed motor car trader form 6 (window display for car without warranty) (DOC, 42kb)
• Licensed motor car trader form 7 (handlebar display for motor cycle) (DOC, 38kb)
• Licensed motor car trader form 8 (defect notice) (PDF, 13kb)
• Licensed motor car trader form 9 (verified statement) (PDF, 13kb)
• Licensed motor car trader form 10 (embargo notice) (PDF, 24kb)

Owners corporations

General forms

• Application for exemption to audit accounts (PDF, 37kb)
• Communicating with your owners corporation (DOC, 36kb)
• Contract of appointment (PDF, 44kb)
• Final notice to rectify breach (DOC, 55kb)
• Instrument of delegation (DOC, 77kb)
• Issue log sheet (DOC, 71kb)
• Notice of owners corporation decision (DOC, 60kb)
• Notice of planning, building applications and plans of subdivisions (DOC, 58kb)
• Notice of repairs/maintenance (DOC, 62kb)
• Notice to rectify breach (DOC, 60kb)
• Notification of making, amendment or revocation of rules (DOC, 28kb)
• Owners corporation complaint (DOC, 55kb)
• Owners corporation fee notice (DOC, 69kb)
• Owners corporation final fee notice (DOC, 60kb)
• Owners corporation maintenance plan (DOC, 237kb)
• Owners corporation maintenance survey template (DOC, 199kb)
• Petition (PDF, 14kb)
• Request for copy of owners corporation certificate (DOC, 61kb)
• Request to inspect register and/or records (PDF, 23kb)
• Residential accommodation complaint (PDF, 87kb)

Meeting forms

• Action sheet: preparing for a general meeting (DOC, 50kb)
• Agenda (DOC, 37kb)
• Annual general meeting – tasklist (DOC, 38kb)
• Ballot paper (PDF, 14kb)
• Ballot paper no. 1, 2, and 3 sample (DOC, 105kb)
• Committee nomination (DOC, 59kb)
• Complaints/dispute resolution report to annual general meeting (DOC, 91kb)
• Minutes (DOC, 48kb)
• Notice of annual general meeting (DOC, 63kb)
• Notice of ballot to committee members (DOC, 56kb)
• Notice of ballot to lot owners (DOC, 57kb)
• Notice of committee meeting (DOC, 58kb)
• Notice of general meeting (DOC, 58kb)
• Owners corporation proxy (DOC, 63kb)
• Voting card (DOC, 34kb)

Sample rules and notices

• Ballot instructions - owners corporations (DOC, 538kb)
• Model rule - dispute resolution (PDF, 98kb)
• Model rules for an owners corporation (PDF, 20kb)
• Sample notice of interim ordinary resolutions (PDF, 16kb)
• Sample notice of interim special resolution (DOC, 22kb)
• Sample owners corporation certificate (PDF, 118kb)
• Sample register (PDF, 98kb)
• Sample rule for a ballot to elect a committee (PDF, 28kb)
• Sample two-lot owners corporation certificate (PDF, 56kb)
• Statement of advice and information for prospective purchasers and lot owners (DOC, 55kb)

Publications

• Guide to owners corporations: owning, managing and living in a unit or apartment (PDF, 824kb)

Patriotic funds

Forms

• Application to establish a patriotic fund – individual person/s as trustee/s (PDF, 32kb)
• Application to establish a patriotic fund - incorporated association as trustee (PDF, 31kb)
• Application to transfer assets from a patriotic fund outside the state (PDF, 28kb)
• Application to transfer assets from a patriotic fund to the trustees of another patriotic fund (PDF, 32kb)
• Application to transfer assets from a patriotic fund to the trustees of charitable trust, a charitable corporation or a councilable trust, corporation or council (PDF, 33kb)
• Change of patriotic fund details (PDF, 32kb)

Product safety

Forms

• Product safety complaint (online)
• Product safety complaint (PDF, 283kb)

Publications

• Curtain and blind cord campaign example article – business and organisations (DOC, 20kb)
• Curtain and blind cord campaign example article – schools (DOC, 20kb)
• Curtain and blind cord safety poster (PDF, 1,162kb)

Renting

General renting forms

• Bond lodgement, bond claims and bond transfer forms can be generated at Residential Tenancies Bond Authority (RTBA) online.
• Residential accommodation complaint - for tenants who wish to make a complaint (PDF, 87kb)
• Report your rooming house concerns (online)
• Request for inspection of goods left behind (PDF, 156kb)
• Request for repairs inspection or rent assessment (PDF, 74kb)
• Renting publications and forms order (PDF, 274kb)

Residential tenancy forms

From landlord to tenant

• Residential tenancy agreement (PDF, 1,534kb)
• Notice for breach of duty to tenant/s of rented premises (PDF, 1,767kb)
• Notice to tenant/s of rented premises (PDF, 448kb)
• Notice to vacate to tenant/s of rented premises (PDF, 679kb)
• Notice of rent increase to tenant/s of rented premises (PDF, 664kb)
• Composite notice to vacate to tenant of rented premises for two or more reasons (PDF, 657kb)

From tenant to landlord

• Residential tenancy application (PDF, 624kb)
• Condition report (PDF, 780kb)
• Notice to landlord of rented premises (PDF, 608kb)
• Notice for breach of duty to landlord of rented premises (PDF, 632kb)
• Notice of objection to landlord to use alternative procedure for possession at end of fixed term tenancy (PDF, 65kb)

Caravan park forms

From owner to resident

• Notice to prospective caravan park residents becoming a resident at this caravan park (PDF, 23kb)
• Notice to resident/s of caravan park (PDF, 2,386kb)
• Notice for breach of duty to resident/s of caravan parks (PDF, 637kb)
• Notice of rent/hiring charge increase to resident/s of caravan park (PDF, 639kb)
• Notice to leave to resident of managed premises or resident's visitor (PDF, 56kb)
• Notice to vacate to resident/s of a caravan park (PDF, 653kb)

From resident to owner

• Notice to owner of caravan or caravan park (PDF, 625kb)
• Notice for breach of duty to owner of caravan or caravan park (PDF, 445kb)
• Transfer of residency right - caravan (PDF, 69kb)

Rooming house forms

From owner to resident

• Notice for breach of duty to resident/s of rooming houses (PDF, 439kb)
• Notice of rent increase to resident/s of rooming house (PDF, 634kb)
• Notice to leave to resident of managed premises or resident's visitor (PDF, 56kb)
• Notice to proposed rooming house resident – exclusive occupancy right (PDF, 25kb)
• Notice to proposed rooming house resident – shared room right (PDF, 58kb)
• Notice to rooming house resident - consent to increase in room capacity (PDF, 30kb)
• Notice to vacate to resident/s of a rooming house (PDF, 655kb)

From resident to owner

• Notice for breach of duty to owner of rooming house (PDF, 628kb)
• Notice to owner of rooming house (PDF, 440kb)

Movable dwelling part 4A site agreement forms

From owner to site tenant

• Notice for breach of duty from site owner to part 4A site tenant (PDF, 674kb)
• Notice of cooling off period for site tenants (PDF, 204kb)
• Notice of rent increase to site tenant (PDF, 654kb)
• Notice to vacate to site tenant - 7A (PDF, 665kb)

From site tenant to owner

• Assignment of part 4A site agreement (PDF, 195kb)
• Notice to part 4A site owner (PDF, 663kb)
• Notice for breach of duty from site tenant to part 4A site owner (PDF, 667kb)

Publications

• Renting a home: a guide for tenants (PDF, 734kb)
• Caravan parks: a guide for residents, owners and managers (PDF, 2,082kb)
• Checklist: signing a site agreement (DOC, 458kb)
• Movable dwellings: a guide for residents and operators (PDF, 2,216kb)
• Rights and duties of a rooming house resident (PDF, 201kb)
• Rooming houses: a guide for residents and operators (PDF, 1,973kb)

Retirement villages

Forms

Operators

• Application for extinguishment of charge and/or cancellation of notice (PDF, 165kb)
• Approved newspaper advertisement (DOC, 24kb)
• Disclosure statement - retirement villages (DOC, 22kb)
• Notice to residents of the retirement village (PDF, 100kb)
• Notice to former residents - retirement village (PDF, 101kb)
• Retirement village change of particulars (PDF, 140kb)
• Retirement village register notification (PDF, 144kb)

Residents

• Residential accommodation complaint (PDF, 87kb)
• Resident(s) submission to director (PDF, 101kb)

Publications

• Retirement villages: guide to choosing and living in a retirement village (PDF, 1,912kb)
• Guide for retirement village living - audio guide

Scams

Forms

• Dob in a scam (online)

Publications

• Scams Easy English factsheet (DOC, 1,672kb)

Second hand dealers and pawnbrokers

Forms

• Verifying statement (DOC, 9kb)

Sex work service providers

Publications

• Operating a licensed sex work business: guide for licensees and approved managers (PDF, 797kb)

Shopping

Forms

• Letter of complaint example – requesting a refund for faulty goods (RTF, 99kb)
• Letter of complaint example – requesting a remedy for a service (RTF, 97kb)
• Complaint email template (DOC, 56kb)
• Complaint email example – refund for faulty goods (DOC, 53kb)
• General complaint (goods and services)
• Consumer complaint (goods and services) (PDF, 206kb)

Publications

• Buying furniture easy English factsheet (DOC, 538kb)
• Contracts easy English factsheet (DOC, 602kb)
• Door-to-door sales easy English factsheet (DOC, 371kb)
• Lay-by easy English factsheet (DOC, 823kb)
• Phone sales easy English factsheet (DOC, 407kb)
• Refunds easy English factsheet (DOC, 535kb)
• Shopping tips easy English factsheet (DOC, 2,137kb)
• Civil claims workbook (PDF, 386kb)

Teacher resources

Forms

• Consuming Clips teacher notes (PDF, 1,597kb)
• Curriculum resources for teachers order (DOC, 391kb)

Publications

• Applied learning handbook (PDF, 1,680kb)
• A resource for the teaching and learning of commerce (PDF, 2,514kb)
• A resource for teaching and learning about consuming planet earth (PDF, 11,534kb)
• A resource for teaching and numeracy (PDF, 4,999kb)
• A resource for the teaching and learning of English (PDF, 2,800kb)
• A resource for teaching and learning about health and wellbeing (PDF, 2,009kb)
• Consumer Stuff for kids (PDF, 6,311kb)
• Responsible gambling: building resilience for young learners (PDF, 2,651kb)

Other publications

Other publications

• Other languages
• Public consultations and reviews
• Research
• Guidelines for developing a voluntary industry code of conduct (DOC, 683kb)