Our future direction

Skip listen and sharing tools

We will continue to focus on making intelligence-based regulatory and compliance decisions that have regard to the available evidence, level of risk and the outcome to be achieved.

We will also ensure an ongoing and substantial capacity to respond to urgent consumer issues impacting the Victorian community. More broadly, we are committed to a continuum of service excellence, which includes:

  • improved business compliance through effective enforcement
  • accessible and accurate information via our digital platforms
  • tailored one-on-one advice to consumers via our telephone service.

We believe that more confident Victorian consumers operating in a well-regulated market, where businesses understand their obligations, will in turn allow us to focus our efforts on the most vulnerable and disadvantaged in our community.

Where to next: