Our Minister
The Hon. Nick Staikos MP, Minister for Consumer Affairs
Read Nick Staikos MP's profile.
Our leadership
Deputy Secretary, Customer and Regulatory Services
Lisa Gandolfo
Executive Director, Regulatory Services
Director of Consumer Affairs Victoria
Nicole Rich
The Executive Director, Regulatory Services has responsibility for the operation of Consumer Affairs Victoria. As the Director of Consumer Affairs Victoria, the role exercises statutory functions relating to the legislation that CAV administers.
Our organisational structure
Consumer Affairs Victoria (CAV) is a part of the Department of Government Services. We sit within the Customer and Regulatory Services group. The CAV structure includes:
Nicole Rich
Executive Director, Regulatory Services
Director of Consumer Affairs Victoria
David Joyner
Director, Compliance and Enforcement
General Manager, Intelligence
General Manager, Investigations and Compliance
General Manager, Regulatory Strategy
Rhys Benny
Director, Licensing and Transactions
General Manager, Residential Tenancies Bond Authority
General Manager, Regulatory Transaction Services
Melissah Broadbent
Director, Services and Engagement
Senior Manager, Regulator and Group Operations
General Manager, Community Programs
General Manager, Community and Consumer Engagement
General Manager, CAV Regions
Support from other department services
To help carry out our role as Victoria’s consumer affairs regulator, we are supported by services from across the Department of Government Services, including the Information and Dispute Services Centre, Communications, Finance and the Consumer Affairs Victoria Legal team.
This includes an important relationship with the Regulation Policy team who manages the development and delivery of policy and law reform proposals for consumer affairs. Its executive structure includes:
Jaklin Trajkovski
Executive Director, Regulation Policy & Dispute Services
Anushka Restuccia
Director, Regulation Policy
Working with us
You can find information about working with us and our culture on Careers.