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Dispute resolution forums such as Ombudsman Schemes, Tribunals and Courts
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Practical advice, tactics and strategy about disputes in the Australian Financial Complaints Authority, Telecommunications Ombudsman, Energy and Water Ombudsman, VCAT and Courts.
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Fair trading issues
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- Door to door sales and cold calling
- High pressure sales
- Misleading conduct
- Unfair contract terms
- Unconscionable conduct
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Faulty, defective or unsafe goods and services
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Interpretation and use of the Australian Consumer Law (ACL) and other consumer laws such as the Motor Car Traders Act
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Credit provided for consumer purposes
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- Responsible lending or over commitment
- Disclosure and notices required to be provided by creditors
- Pay day loans
- Reverse mortgages
- Vendor terms contracts
- Consumer credit insurance
- Pawnbroking contracts
- Repossession of goods (such as cars)
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Consumer leases
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- Responsible lending
- Unjust leases
- Unfair termination fees
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Banking and financial services
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- Bank fees
- Direct debits
- Unauthorised transactions
- Mortgage default
- Mortgage brokers
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Insurance
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Consumer credit insurance
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Telecommunications
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- Unfair termination fees
- Over-commitment
- Exiting contracts
- High bills
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Energy and water
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- Hardship
- Overcharging, undercharging and adjusted bills
- Debt collection
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Debt collection and Debt recovery process through Courts
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- Harassment by a debt collector
- Prohibited debt collection practices
- Legal debt recovery procedure including court procedure such as default judgment, instalment orders
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Bankruptcy and debt agreements
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- Court procedure
- Other general advice
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For profit financial difficulty business
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- Budget management services
- Credit repair
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Credit reporting
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- Defaults
- Repayment history information
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Motor car disputes
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- Defective cars
- Statutory warranty
- Motor Car Trader Guarantee fund Claims
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Public transport infringements
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Basic advice
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Scams
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