Repayments held by the Residential Tenancies Bond Authority
If you have not received a bond repayment you were expecting, the Residential Tenancies Bond Authority (RTBA) may be holding it on your behalf as a retained repayment, awaiting valid repayment instructions.
To search for and request a retained bond repayment, visit the RTBA Online website. Ensure pop ups are enabled in your web browser; otherwise you will not be able to generate the Retained Repayment Request form.
Repayments transferred to unclaimed money
If a repayment cheque was sent more than 12 months ago and remains uncashed, the outstanding repayment may have been transferred to the Registrar of Unclaimed Money.
To find out whether any unclaimed bond repayment money belongs to you, you can search the Unclaimed Money database on the State Revenue Office website. If you identify a repayment that belongs to you, follow the instructions to complete an online application claim form.
Repayments issued by cheque and not received
If the RTBA has issued your bond repayment by cheque and you have not received it, you can generate a ‘stop cheque’ request to have the repayment reissued to you.
To have the repayment reissued, visit the RTBA Online website. Ensure pop ups are enabled in your web browser, otherwise you will not be able to generate the form.
Note: As each bond form has a unique number, blank downloadable forms cannot be provided. However, you can request a pre-printed form to be mailed to you. Email firstname.lastname@example.org or call the RTBA on 1300 137 164. Calling this number costs the same as a local call. Additional charges may apply if you are calling from overseas, on a mobile or payphone.