Resolving rental disputes
How to resolve disputes with your rental provider
Disputes can often be settled without going to a hearing at VCAT. Follow the steps below.
- Know your rights and responsibilities.
- Talk to your agent or rental provider.
- Contact Consumer Affairs Victoria.
Still unresolved?
Apply to RDRV’s free service to help you with most rental disputes. They will help you go to VCAT, if needed.
Going to Rental Dispute Resolution Victoria (RDRV)
RDRV is a specialist rental dispute resolution and case management service provided by VCAT. It helps renters and rental providers to resolve disputes quickly and fairly, before they escalate to a formal hearing.
RDRV can help with issues about:
- bonds
- compensation
- excessive rent
- repairs
They’ll work with you and your rental provider to try to get a resolution at the earliest possible point.
Find more information at rdrv.vic.gov.au.