The Director of Consumer Affairs Victoria, Nicole Rich, has issued a public warning notice about online retailer Kingdom Warehouse (ACN 642 563 175).
We have received about 300 consumer contacts about the company in the last two years, including more than 140 complaints.
If proven, we allege that Kingdom Warehouse’s conduct may contravene the Australian Consumer Law (ACL).
Kingdom Warehouse describes itself as ‘Australia’s leading super store offering affordability for every budget’ and its website offers a wide range of household goods, clothing, electronics and groceries, among other items.
Consumers have complained that Kingdom Warehouse has accepted payment and failed to provide goods within a reasonable timeframe, or at all; and that it has also failed to refund money when requested.
Ms Rich has issued the public warning notice using her powers under the ACL and the Australian Consumer Law and Fair Trading Act 2012, on the basis that there are ‘reasonable grounds’ to suspect that Kingdom Warehouse’s conduct may constitute a contravention of the ACL (Vic).
Issuing the warning notice is in the public interest because it will alert consumers to the potential risk posed by Kingdom Warehouse; and may encourage them to consider other traders while our investigation continues, deterring Kingdom Warehouse from further contraventions.
Our investigation into Kingdom Warehouse is ongoing, and we have not commenced any legal proceedings.
Download the public warning:
Kingdom Warehouse Pty Ltd - Public warning (PDF,194KB)