Consumer Affairs Victoria is taking court action against locksmith business Wise Tech Services Pty Ltd (trading as Pick & Lock).
The court action alleges Wise Tech Services and director Eliyahu Kuznitz, 30, misled consumers about their prices, and falsely claimed the business had received positive testimonials from more than 23,000 customers.
The court case follows Consumer Affairs Victoria’s public warning about the company last year.
Wise Tech Services’ website, trading under the business name Pick & Lock, claimed to have the lowest callout prices in the Melbourne area. It also claimed consumers could call for a free estimate.
When customers contacted the business, many were told a locksmith needed to assess the job before offering a quote. A technician would then attend and begin work without giving a quote, and customers were charged up to $2,167.
Wise Tech Services also operated the website E.Z Locksmiths, which was also the subject of numerous complaints.
Consumer Affairs Victoria has been contacted more than 160 times about Wise Tech. It continues to receive reports about other concerning locksmith services.
If you’ve had a bad experience with a locksmith, submit a complaint online or call 1300 55 81 81.