Consumer Affairs Victoria is warning anyone wanting to buy jewellery from Shannakian Jewellery to be careful, after receiving 67 complaints from consumers about the company.
Trading as Shannakian Fine Jewellery, the company sells jewellery on its website, Instagram and in its Melbourne showroom. Most of the complaints received by Consumer Affairs Victoria are from sales on their Instagram page, which has over 25,000 followers.
Since 15 February 2021, complaints have been received from consumers across Australia and overseas who allege the business:
- accepted payment for jewellery but failed to provide it in a reasonable time, or at all
- failed to provide refunds when requested and required, and
- failed to provide a refund for faulty products.
In one case, a consumer claimed to have paid the business $27,000 for a necklace. The jewellery was not provided. After following up many times, the consumer asked for a refund, which was not provided.
Consumer Affairs Victoria Acting Director, David Joyner, is urging consumers to be wary before purchasing Shannakian Fine Jewellery products.
If you have had a bad experience with Shannakian Fine Jewellery, contact us through our complaint form, email or by calling 1300 55 81 81.
Read our public warning: