The Acting Director of Consumer Affairs Victoria has, after considering all relevant information, determined to issue a public warning notice pursuant to section 223 of the Australian Consumer Law (Victoria) about the conduct of online trader Toy Palace (trading at toypalaceaustralia.com.au).
The Acting Director issues this statutory public warning notice, in the public interest, to inform consumers to be wary if purchasing items from the Toy Palace website.
Australian Consumer Law regulators have received approximately 100 contacts about Toy Palace in the past seven months, mostly from consumers who have paid for children's toys but have not received them.
Consumer Affairs Victoria has raised issues concerning failure to supply the purchased goods with the website registrant. However, there has not been a reduction in consumer complaints about this business. Consumer Affairs Victoria continues to monitor the company's conduct.
The Acting Director:
- has reasonable grounds to suspect that the company's conduct may constitute breaches of the Australian Consumer Law
- is satisfied that one or more people have suffered, or is likely to suffer, detriment as a result of the alleged conduct
- is satisfied that it is in the public interest to issue a public warning notice.
Consumers who have not received goods they purchased from Toy Palace are advised to seek a chargeback from their financial institution, if they paid with a credit card.
For more information about shopping safely online, see our Online shopping section.