Report an unsafe product

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We work closely with the Commonwealth and other jurisdictions to administer the product safety laws provisions of the Australian Consumer Law throughout Australia.

Consumers are entitled to expect that every retailer, manufacturer and importer in Australia complies with product safety laws. Product safety laws apply to products bought in shops, at home, over the phone or online. Injuries caused by a consumer product should be reported to the place it was bought from.

Make a complaint

View our Product safety complaint page.

Urgent complaints

We currently have limited phones services. To report a product that has caused a serious injury or near miss, call our Toy & Nursery Safety Line on 1300 364 894, 9 am to 5 pm, Monday to Friday (except public holidays). Calling us costs the same as a local call. Additional charges may apply if you are calling from overseas, on a mobile or payphone.

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