Factory outlets - refunds Skip listen and sharing tools Listen Refund rights Consumers have the same legal refund rights at a factory outlet as they would in a normal store. The factory outlet cannot take away these rights by claiming they have a ‘no refund’ policy or displaying a ‘no refund’ sign. Where to next: Resolve your problem or complaint Find consumer rights information in other languages Print out the standard Refund policy point-of-sale poster (PDF, 226KB) Download our free shopping rights app Back to top