Sales items - refunds Skip listen and sharing tools Listen Refund rights Consumers have the same legal refund rights on sale items as they would have on full-price products. Stores and sellers cannot take away these rights by claiming they have a ‘no refund’ policy for sale items, or displaying a ‘no refund’ sign. If a product is on sale because it is faulty, a consumer cannot claim a refund for any problem the store or seller informed them of before the sale. View our Seconds or samples – refunds page. Where to next: Resolve your problem or complaint Find consumer rights information in other languages Print out the standard Refund policy point-of-sale poster (PDF, 226KB) Back to top