Australian Consumer Law resources

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Australian Consumer Law guides

The Australian Consumer Law affects your business if you:

  • sell, lease or hire goods (including second-hand goods) to consumers
  • provide services to consumers
  • make, put goods together or have your name on goods sold to consumers (manufacturers)
  • import goods.

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Retailer toolkit

This toolkit, based on the Australian Consumer Law, includes:

MyShopRights app

This free app, available for Android and iPhones, provides instant advice on refunds, warranties, defective goods and lay-bys. It is based on the Australian Consumer Law, in force across Australia from 1 January 2011.