Australian Consumer Law resources Skip listen and sharing tools Listen On this page: Australian Consumer Law guides Retailer toolkit Australian Consumer Law guides The Australian Consumer Law affects your business if you: sell, lease or hire goods (including second-hand goods) to consumers provide services to consumers make, put goods together or have your name on goods sold to consumers (manufacturers) import goods. Download (Word) Small business self assessment checklist (Word, 5.2MB) Unfair contract terms (Word, 391KB) Avoiding unfair business practices (Word, 410KB) Compliance and enforcement: how regulators enforce the Australian Consumer Law (Word, 144KB) Consumer guarantees (Word, 536KB) Electrical and whitegoods (Word, 169KB) Motor vehicle sales and repairs (Word, 195KB) Personal services (Word, 134KB) Product safety (Word, 400KB) Rental cars (Word, 130KB) Sales practices (Word, 480KB) Travel and accommodation (Word, 159KB) Refunds, replacements and repairs diagram poster (Word, 25KB) Download (PDF) Small business self assessment checklist (PDF, 1.7MB) Unfair contract terms (PDF, 492KB) Avoiding unfair business practices (PDF, 493KB) Compliance and enforcement: how regulators enforce the Australian Consumer Law (PDF, 452KB) Consumer guarantees (PDF, 574KB) Electrical and whitegoods (PDF, 459KB) Motor vehicle sales and repairs (PDF, 337KB) Personal services (PDF, 402KB) Product safety (PDF, 469KB) Rental cars (PDF, 319KB) Sales practices (PDF, 528KB) Travel and accommodation (PDF, 428KB) Refunds, replacements and repairs diagram poster (PDF, 445KB) Retailer toolkit This toolkit, based on the Australian Consumer Law, includes: Is the customer always right? quick guide (PDF, 382KB) Refund policy point-of-sale poster (PDF, 179KB) Lay-by policy point-of-sale poster (PDF, 124KB) Back To Top