Australian Consumer Law resources

On this page:

• Australian Consumer Law guides
• Retailer toolkit
• MyShopRights app

Australian Consumer Law guides

The Australian Consumer Law affects your business if you:

• sell, lease or hire goods (including second-hand goods) to consumers
• provide services to consumers
• make, put goods together or have your name on goods sold to consumers (manufacturers)
• import goods.

Download (Word)

• Small business self assessment checklist (Word, 5.2MB)
• Unfair contract terms (Word, 391KB)
• Avoiding unfair business practices (Word, 410KB)
• Compliance and enforcement: how regulators enforce the Australian Consumer Law (Word, 144 KB)
• Consumer guarantees (Word, 536KB)
• Electrical and whitegoods (Word, 169KB)
• Motor vehicle sales and repairs (Word, 195KB)
• Personal services (Word, 134KB)
• Product safety (Word, 400KB)
• Rental cars (Word, 130KB)
• Sales practices (Word, 480KB)
• Travel and accommodation (Word, 159KB)
• Refunds, replacements and repairs diagram poster (Word, 25KB)

Download (PDF)

• Small business self assessment checklist (PDF, 1.7MB)
• Unfair contract terms (PDF, 492KB)
• Avoiding unfair business practices (PDF, 493KB)
• Compliance and enforcement: how regulators enforce the Australian Consumer Law (PDF, 452 KB)
• Consumer guarantees (PDF, 574KB)
• Electrical and whitegoods (PDF, 459KB)
• Motor vehicle sales and repairs (PDF, 337KB)
• Personal services (PDF, 402KB)
• Product safety (PDF, 469KB)
• Rental cars (PDF, 319KB)
• Sales practices (PDF, 528KB)
• Travel and accommodation (PDF, 428KB)
• Refunds, replacements and repairs diagram poster (PDF, 445KB)

Order a printed copy

Some of the Australian Consumer Law guides are available to order as a printed copy via our Australian Consumer Law resources - online order form.

Retailer toolkit

This toolkit, based on the Australian Consumer Law, includes:

• Is the customer always right? quick guide (PDF, 382KB)
• Refund policy point-of-sale poster (PDF, 179KB)
• Lay-by policy point-of-sale poster (PDF, 124KB)

MyShopRights app

This free app, available for Android and iPhones, provides instant advice on refunds, warranties, defective goods and lay-bys. It is based on the Australian Consumer Law, in force across Australia from 1 January 2011.

• iPhone app - download for free
• Android mobile app - download for free
• Watch the MyShopRights app 'how to' YouTube video