Consumer Policy Research Centre

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The Consumer Policy Research Centre (CPRC) is a not-for-profit, independent consumer policy research centre, focusing on:

  • the development of an annual consumer index/market health check, so key consumer indicators can be tracked across industries, increasing transparency around consumer outcomes and experiences, and supporting improvements in market practices
  • exploring issues concerning consumer property law, including the continuation of current reforms
  • improving access to and effectiveness of dispute resolution
  • improving information and education in consumer decision making
  • the impact of an increasing online world on disadvantaged and vulnerable consumers.

The CPRC replaces the Consumer Utilities Advocacy Centre (CUAC), with responsibilities for consumer utilities policy transferred to the CPRC. The CPRC is funded by the Victorian Government.

For more information, visit the CPRC website.