Links to help you find the public registers we administer.
Lists legislation administered by Consumer Affairs Victoria, including Acts and Regulations, and provides links to these.
Explains how Victorian industries can draft effective voluntary codes of conduct; covers purpose, rules, complaint handling and creating awareness.
Our research on consumer and business-related issues.
A summary in English of consumers' rights when buying from door-to-door salespeople.
Explains how to set up compliance and monitoring for a voluntary industry code of practice, including in-house systems, data collection and indicators
A full listing of our forms and publications, listed alphabetically by topic.
A state of emergency has been declared in Victoria due to the serious risk to public health posed by the coronavirus (COVID-19). This page sets out rights and responsibilities for many topics.
Lists current and closed public consultations and reviews carried out by Consumer Affairs Victoria.
Information about the Owners Corporations Regulations 2018 Regulatory Impact Statement