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  • Estate agents

    How to become licensed, manage your details online, and meet your obligations as an estate agent in Victoria.

  • Director's foreword

    This report outlines some of the achievements we have made this year, providing services to hundreds of thousands of Victorian businesses, consumers and others.

  • Maintenance and repairs

    Services and repairs, problems with repairs, maintenance, contaminated fuel damage, towing, vehicle collection

  • Car hire

    Consumer guarantees, damage to rented vehicles, credit card deductions, how to protect yourself.

  • Warranties on used cars

    Information on warranties for used cars, including defect notices, items covered by the warranty and organising repairs and parts whilst under warranty.

  • 2021 Victorian rental laws changes

    In 2021 Victoria’s renting laws changed. See the list of changes and find out about support for industry and community groups.


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