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  • Egg labelling

    The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when promoting or selling free range eggs.

  • Gift vouchers and gift cards

    Information about consumer rights relating to gift vouchers, gift cards, promotional vouchers and discount coupon books.

  • Linked products and services

    Information for consumers and business on refunds for services linked to returned products, or products linked to services.

  • Penalties - lay-by sales

    Penalties that apply if Victorian businesses do not meet their legal obligations around lay-by sales

  • Store policies

    Information about consumer rights regarding change of mind, no refund signs, and returning products without original packaging.

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