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  • International students

    Information to help international students understand their renting rights and other consumer rights in Victoria.

  • 上門銷售

    A summary in traditional Chinese of consumers' rights when buying from door-to-door salespeople.

  • 購買汽車

    A summary in traditional Chinese of consumers' rights when buying and renting motor cars.

  • Penalties - lay-by sales

    Penalties that apply if Victorian businesses do not meet their legal obligations around lay-by sales

  • Maintenance and repairs

    Services and repairs, problems with repairs, maintenance, contaminated fuel damage, towing, vehicle collection

  • Failing to collect your vehicle

    Explains what rules apply when you don't pick up a vehicle you left temporarily with a business in Victoria. For example, towing, repair or maintenance.

  • Telemarketing

    Information about telemarketing or phone sales, permitted hours, and cooling off or cancelling a telephone sales agreement.

  • Car hire

    Consumer guarantees, damage to rented vehicles, credit card deductions, how to protect yourself.

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