Information for motor car traders in Victoria about complaint handling and dispute resolution.
Explains motor car traders' obligations when selling vehicles at auction, including what traders need to do to clearly separate auction from retail sales.
A summary of the standards of conduct that motor car traders and their employees must meet in their day-to-day dealings with consumers.
A register of motor car traders licensed in Victoria including licensee names, licence numbers and business locations.
Table detailing claims admitted under the Motor Car Traders Guarantee Fund for 2015-16.
Information on penalties for breaches of the Fair Trading Act by debt collectors.
Tips for buying energy products and services, and key contacts for problems with an energy supplier.
Tips and links for the safe use of quad bikes (four-wheeled motorbikes).
Explains consumer rights when it comes to cancelling bookings in the event of a crisis and why a cancellation policy may avoid potential problems.
Explains what businesses in Victoria must do to dispose of high-value uncollected goods and vehicles.