Explains the purpose and design of the retirement village protocols.
Information for consumers planning to buy a new car in Victoria.
Information to consider before buying a new vehicle in Victoria.
Information on car running costs and depreciation. Looks at fuels costs and consumption rates and provides information on car depreciation values.
Sets out issues to consider if choosing attendant care services, wheelchairs and hearing aids. Includes issues around contracts and pushy salespeople.
Includes information on updating motor car trader licence details, annual statements and fees, and licence cancellation.
Explains how Consumer Affairs Victoria deals with unlicensed motor car traders, educates traders, and how to dob in an unlicensed trader.
A summary of the standards of conduct that motor car traders and their employees must meet in their day-to-day dealings with consumers.
Information for motor car traders in Victoria about complaint handling and dispute resolution.
Explains motor car traders' obligations when selling vehicles at auction, including what traders need to do to clearly separate auction from retail sales.