Tips for buying energy products and services, and key contacts for problems with an energy supplier.
Information about the consumer guarantee that services will be provided within a reasonable time, if no time was set.
Information on consumer rights when a service causes damage to property.
Information explaining when certain words, labels or logos are considered a country of origin representation.
The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when promoting or selling free range eggs.
Information about consumer rights relating to gift vouchers, gift cards, promotional vouchers and discount coupon books.
Information for consumers and business on refunds for services linked to returned products, or products linked to services.
Information about consumer rights in relation to cash-back and bonus offers such as rebates, prizes and gifts with purchase.
Information on referral selling definitions and penalties.
Explains consumer rights when it comes to cancelling bookings in the event of a crisis and why a cancellation policy may avoid potential problems.