Information about consumer rights when products or services are supplied to a consumer who did not invite contact by the supplier or salesperson.
Information about products or services supplied to a consumer who has not requested to purchase or receive them.
Sets out which signs about refund policies are legal and which are not.
Information for consumers and businesses on refund rights for products that are on sale, seconds, samples, second-hand, or from a factory outlet.
Information about refund rights for sales, discounted or reduced items.
An explanation of misleading or deceptive conduct in relation to products and services.
Information about which aspects of pricing are regulated, and which are not.
Information about false or misleading representations, pricing mistakes, exceptions and penalties.
Penalties that apply if Victorian businesses do not meet their legal obligations around unsolicited consumer agreements.
Information on how incorporated associations can develop, change or approve their rules; also explains the difference between model rules and own rules.