Information for consumers and businesses on refund rights for products that are on sale, seconds, samples, second-hand, or from a factory outlet.
Information about refund rights for sales, discounted or reduced items.
Information about 'penny' or 'bidding fee' auctions.
Lay-bys, gift cards, store policies, contracts, marketing practices, country of origin, parallel imports, penalties
Sets out which signs about refund policies are legal and which are not.
Information about rights and responsibilities when a product or service causes damage to other property.
Information about when a store is permitted to search a consumer’s bag.
Penalties that apply if Victorian businesses do not meet their legal obligations around unsolicited consumer agreements.
Information about when stores are permitted to charge a fee for looking at or trying on their products.
Information on guarantees and consumer rights under a manufacturer’s warranty (warranty against defects), express warranty and extended warranty.