Residential tenancies continue to be one of the main reasons Victorians contact us. In 2018–19 we assisted 64,118 callers with residential tenancy matters and 73,446 callers to the Residential Tenancies Bond Authority (RTBA). The renting section on our website had the most views, with more than 2.2 million visits.
More than 8,100 renters received information and advocacy support under the Tenancy Assistance and Advocacy Program.
We completed our support for the Victorian Government’s Fairer, Safer, Housing review. The Residential Tenancies Amendment Act 2018, passed Parliament in September 2018 with a package of more than 130 reforms. Some of these have already been implemented.
We supported the establishment of the office of the Residential Tenancies Commissioner – the inaugural Commissioner, Dr Heather Holst, commenced her role in September 2018.
We implemented new laws to better protect residents of high-rise apartments from unruly parties in short-stay accommodation. Other key reforms were passed following the review of the Sale of Land Act 1962.
This year, the Minister for Consumer Affairs Marlene Kairouz awarded seven grants for community housing development projects to accommodate Victorians in need.
For more information, see pages 22 – 27 of the Annual Report 2018-19 (PDF, 818KB).