Our performance

Skip listen and sharing tools

Illustration of two people shaking hands.

This year, our performance was measured against target outputs specified in Budget Paper 3 2018–19.

Outputs are those goods and services provided to government by departments, agencies and statutory bodies, and through funding provided to others, such as community agencies.

This year’s targets outputs:

  • Information and advice provided to consumers, tenants and businesses: through telephone service.
  • Information and advice provided to consumers, tenants and businesses: through other services, including written correspondence, face-to-face and dispute assistance.
  • Number of court and administrative actions.
  • Transactions undertaken: registration and licensing.
  • Transactions undertaken: Residential Tenancies Bond Authority (RTBA).
  • Victims of family violence assisted with financial counselling.
  • Dispute resolution services provided by Domestic Building Dispute Resolution Victoria.
  • Rate of compliance with key consumer laws.
  • Regulatory functions delivered within agreed time frames.
  • Proportion of high priority breaches resulting in regulatory response.

For more information on our performance against targets for output measures, see page 8 of the Annual Report 2018-19 (PDF, 818KB).