Information to help you if you live in, or are considering moving to, a residential park (owning a movable dwelling, renting the land).
Information for estate agents, conveyancers, owners corporation managers, builders and tradespeople, and retirement village operators.
Information for consumers about when you may or may not ask for a refund or return on goods or services you have purchased.
Information for consumers on types of warranties, expired warranties, and repair or replacement for products under warranty.
Information for consumers about the steps to take when trying to resolve a dispute with an online seller.
Information and advice for consumers about buying parallel imports.
Information for consumers about energy products and services including solar energy, smart meters and energy and water efficiency.
Information for consumers about product safety including curtain and blind cord safety, toy and nursery safety, bans and recalls.
Information for consumers about your rights and obligations for lay-by, gift card and gift voucher purchases.
Information for consumers booking travel online or with a travel agent.
Information for consumers about laws that apply to contracts door-to-door sales and telemarketing.
Information for consumers about laws that apply to advertising and promotions.
Information about the MyShopRights mobile phone app for iPhone and Android, which provides information on refunds, warranties and lay-bys.
Know how to use your consumer rights when purchases go wrong by playing our challenge - Party for your rights.
Find out more in our fair trading section.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
Information on how to apply to the Motor Car Traders Guarantee Fund for compensation for a loss suffered after purchasing a car.
The Victorian Supreme Court recently found that private car park operators cannot levy 'parking fines' or prosecute motorists who stay overtime or do not display a ticket. Find out what the decision means for consumers.
Information for motor car traders.
Information on popular consumer topics, including how to contact us, available in more than 20 community languages.
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Information and advice for people experiencing family violence in a tenancy.
Information, advice and links for young people, about their shopping and renting rights, buying a car, avoiding scams, resolving problems and starting a business.
Reportable data sets we have made available for re-use by the community.
Information to help consumers with disabilities protect their consumer rights. Includes Easy English Factsheets you can print for reference.
Information to help international students understand their renting rights and other consumer rights in Victoria.
Information for Koori consumers about shopping rights, renting, buying a car, money and debt, funeral products, dispute resolution and more.
Check out our fun and interesting resources that assist teachers to educate students on consumer issues.
Information and advice for consumers about debt problems, types of debt and financial counselling.
Download copies of our research papers.
Information to help industries in Victoria develop a voluntary codes of conduct.
Learn how to apply to license or register your business, for specific industries we regulate.
Links to help you find the public registers we administer.
Useful links and contact details to help you run your business.
Resources and tips to help your business run smoothly.
An alphabetical list of common buying and selling property words:
Not a licensed agent. The agent’s representative is employed by or acts for a licensed agent and performs the function of an estate agent. (See also estate agent)
A public sale of property when the highest bidder is normally the successful buyer.
Authority to sell
A legally binding document signed by the seller detailing the agreement between the seller and the agent. Many aspects of the authority to sell, such as commission and advertising costs, are negotiable between the parties.
Breach of contract
The breaking of one or more of the terms or conditions of a contract.
A fee charged by a lender to a borrower to prematurely exit an existing contract. This process may cost the borrower many thousands of dollars.
A short-term loan (about six to 12 months) used to fill the time gap between buying another property and either selling the one you own or obtaining a long-term loan. This type of borrowing is usually at a higher interest rate.
An expert experienced in designing and/or constructing a building. When employing an expert for a pre-purchase report on a property, you should ask whether they have indemnity insurance to cover any serious omissions about building defects not covered in the report. A building consultant is not required to be registered.
A person registered with the Building Practitioners Board (at the Victorian Building Authority) as a building inspector. This person may operate as a private or council building inspector and is qualified to inspect buildings to ensure compliance with the Building Act and building regulations.
A person registered with the Building Practitioners Board as a building surveyor. This person is qualified to issue a building permit, inspect a building for compliance with the Building Act and building regulations, and issue an occupancy permit or certificate of final inspection.
Buyer's advocate (buyer's agent)
An estate agent acting solely for the buyer by sourcing suitable properties and representing the buyer throughout the buying process.
Profits made from the sale of property.
A note on the title that an interest in the land is claimed by a third party.
A Latin expression meaning ‘let the buyer beware’. It is the buyer’s responsibility to ensure that the property meets their approval prior to purchase.
Certificate of occupancy
A document issued by a building surveyor stating the building is suitable for occupation. It is not evidence that the building complies with the Building Act or building regulations.
Certificate of title
A document showing who owns the property, the size of the land and whether there are any limitations on the title such as mortgages, easements or encumbrances.
Moveable personal property or furniture.
Property zoned and used as office buildings, shops and retail premises.
Areas of a property used by and belonging jointly to all owners of a property. This applies to such properties as apartment blocks or multi-dwelling complexes.
Each resident in a block of flats owns a parcel of shares in a company established under the Commonwealth Corporations Act 2001. This company owns the land and the building. Each shareholder is entitled to exclusive occupation of a flat, but is subject to the company’s constitution (formerly called the memorandum and articles of association) and any by-laws. These documents should be carefully examined for any restrictions.
A tool allowing the true cost of a loan – interest rate, fees and charges – to be compared with other loans using a single figure percentage.
Consumer Credit Code
Regulates all credit for personal, domestic or household purposes. To ensure fair dealing and to protect the interests of consumers, all lenders must comply with the Consumer Credit Code.
Consumer credit insurance
An option for borrowers to guard against losing their property in case they default on the loan repayments. This will safeguard the loan if repayments cannot be made because of sickness, accident or unemployment.
Contract of sale
A legal document prepared by the seller, usually with the aid of a solicitor or a conveyancer, outlining the details of the sale. The contract of sale is legally binding when signed by both parties.
A person or company licensed to conduct conveyancing business. This means any business where conveyancing work is undertaken for a fee or reward.
Transferring the ownership of a property from the seller to the buyer. It is often performed by a solicitor or conveyancer.
A co-owner is a seller who has a financial share in a property and wants to buy out the other co-owners. For example, in the case of a divorce, two parties may have a share in a property and one party may wish to buy out the other party’s share. Both parties are known as co-owners.
A co-owner bid is a bid made by a seller who is a co-owner of the property or by a person (other than the auctioneer of the land) on behalf of a seller who is a co-owner of the property.
An agreement creating an obligation on the titleholder of a property to do or refrain from doing something. For example, a restrictive covenant could state that no more than one dwelling may be built on the land.
A percentage of the purchase price paid by the buyer when contracts are signed. It is usually 10 per cent. The deposit must be held in a trust account by an estate agency, by the seller’s solicitor or conveyancer or jointly in a trust account by the seller and buyer.
Offered by some lenders as an alternative to a cash deposit. It is also known as a deposit guarantee.
Additional charges by some solicitors and conveyancers on top of their fee for extras such as postage, phone calls and government charges.
Due diligence checklist
Property sellers, or estate agents acting on their behalf, must make this checklist available at open for inspection events for homes or residential property. The checklist helps prospective buyers identify any issues that could affect the property, and alerts them to potential restrictions or obligations on the owner.
A false bid made or accepted by the auctioneer. Dummy bids can include bids made by a non-genuine bidder and ‘fictitious’ bids pulled out of the air by the auctioneer. Any bid made on behalf of the vendor by anyone, other than the auctioneer under the auction rules, is considered a dummy bid. Dummy bidding is illegal.
A right held by one person to make use of the land of another. Drainage and sewerage pipes are examples.
The use of, or intrusion onto, another person’s property without consent. This usually refers to a structure.
A third party’s right that obstructs the unencumbered use or transfer of a property. Examples are easements, mortgages or caveats.
Having ‘equity in your own house’ refers to the difference between the market value of a property and what is still owing on a mortgage. This will increase as the loan is repaid or as the property’s market value increases.
A licensed person authorised to act for another in the selling, buying, renting or management of a property. Estate agents usually act for the owner.
Estimated selling price
The price an estate agent estimates a property will attract. It must be recorded on the authority to sell either as a single figure or as a range where the difference between the top and bottom figures does not exceed 10 per cent. For example: $400,000 to $440,000.
First Home Owners Grant
A scheme for first home owners. Please refer to the State Revenue Office website for further information.
Items that can be removed without damaging the property such as garden ornaments, lighting and air conditioners. They must be listed in the contract of sale if the buyer wants them to remain with the property.
Fixed interest rate
An interest rate that remains unchanged for a set period.
Items that are attached to the property and cannot be removed without causing damage to the property such as bathroom suites, built-in wardrobes and kitchen stoves. They are usually included in the sale.
When a borrower fails to meet mortgage repayments or repay a loan, the lender takes over the property and keeps it.
General Law title (old system title)
The original system of land titles. A General Law title is comprised of all the documents that show a property’s complete historical record of title ownership. For the title to be ‘clear’, it must be traceable without a break up to and including the current ownership. Such a title must now be converted to a [‘Torrens title’] when such a property title is resold.
In relation to a sale of a property, goods include personal items, chattels and fittings.
Goods and Services Tax (GST)
A consumption tax of 10 per cent levied on the final consumer of the goods or services. The supplier of the transaction is responsible for collecting the GST and sending it to the Australian Taxation Office (ATO).
Total income before income tax and expenses are deducted.
Property zoned and used for factories and warehouses.
Interest only loan
Throughout the term of the loan, only the interest is paid off. The loan itself (the principal) is repaid at the end of the time limit of the loan.
The form of ownership where two or more people purchase a property in equal shares. If one dies, their share of the property passes to the surviving owner/s. (See also tenants in common)
Calculated on the value of a block of land and payable by the owner/s.
A written contract giving the lender of finance certain rights over specific property. For example, the house bought by the borrower is used as security for the loan.
Mortgage guarantee insurance
Paid by the borrower to protect the lender against failure by the borrower to keep up mortgage repayments or to pay back the loan in full when it is due. Such insurance normally applies where the borrower’s loan exceeds 80 per cent of the value of the property. This type of insurance is taken out by the lender, with the cost passed on to the borrower. The borrower remains liable for any shortfall; for example, if the property is sold and the proceeds do not cover what is owed to the lender.
An organisation lending money to a borrower by a mortgage agreement.
If the borrower defaults, the lender can seek to recover the debt by selling the property that was the security for the loan under the mortgage.
A person taking out a mortgage on a property they are buying. The property is assigned to the lender as security for the loan.
Your income after income tax and mandatory levies have been deducted.
Off the plan
Purchasing off the plan involves buying a property before it has been built. Such purchases are usually based on the architect’s plans and models.
On the market
The point at an auction where a price is reached at or above which the seller is prepared to sell. (See also reserve price)
Any costs incurred by the seller on top of the agent’s commission, such as advertising costs. All outgoings are negotiable.
The illegal practice of overstating the estimated selling price of a property. This is usually done to encourage a seller to list.
Formerly known as a body corporate. An owners corporation has the collective ownership of the common area in a subdivision of land or buildings. It is responsible for the administration, upkeep and insurance of the common area shared by all the owners (the common property).
The circumstance where a property for auction is not sold, usually because it has not reached the seller’s reserve price.
The amount of the loan itself without interest or other charges associated with the loan.
In a private sale, the sale is negotiated between the buyer and seller usually with the assistance of an agent.
Proof of debts information
Information that a seller provides to a buyer, usually as an attachment to the contract of sale, in support of a request for early release of the deposit money. A seller requesting early release of the deposit must provide evidence to the satisfaction of the buyer that either there are no debts secured against the property, or if there are any debts, that the total amount of those debts does not exceed 80 per cent of the sale price of the property.
Discounts received, usually for bulk purchases such as advertising. Any rebates received by an agent must be passed on to the seller.
Requisitions on title
A set of questions about a property the buyer asks the seller after the contract has been signed, usually with the help of a solicitor.
Reserve Bank of Australia
Australia’s central bank with responsibility for regulating monetary policy including the official interest rate.
A seller’s minimum sale price for the property. It may be recorded on the authority to sell.
Property zoned and used for dwellings such as houses, flats and apartments.
Property zoned for non-urban uses, including farmland and bush blocks.
Section 32 statement
Information that the seller must provide to the buyer advising of restrictions such as covenants and easements, outgoings such as rates and any other notices such as compulsory acquisition. Also known as a vendor's statement.
When ownership of a property passes from the seller to the buyer and the balance of the sale price is paid to the seller.
A legally qualified and licensed person undertaking legal work and providing legal advice for a fee. A solicitor may specialise in conveyancing and property law.
A state government tax, based on the sale price of a property, paid by the buyer when property ownership is transferred. Also known as duty.
Statutory compensation fund
A fund established by legislation to compensate a client if a legal practitioner or estate agent misuses money they hold on behalf of that client.
Each unit in a block or multi-unit complex is individually owned by the resident. In addition, all the owners in the building or complex have shared ownership of the common property, which is managed by an owners corporation.
Each unit is owned by the resident, who also owns shares in a service company, established under the Commonwealth Corporations Act 2001. The service company owns and manages the common property in the multi-unit block or complex.
Tenants in common
A form of joint ownership of a property when each person owns a share of the property, equally or unequally. On the death of one owner, the deceased’s share passes to their heirs, who assume the role of tenant in common with the other existing owner/s.
A legal document identifying who has a right to the ownership of a property.
A system of title by registration governed by the Transfer of Land Act.
Transfer of land
A document recording the change of ownership of a property from the seller to the buyer.
The illegal practice of understating the likely selling price.
Unfair contract terms
Terms not in good faith causing a significant imbalance in the rights and obligations of both parties to the detriment of the consumer.
An estimate of the value of a property by a registered valuer, usually for a fee.
The person selling the property.
A bid made on behalf of the vendor. Vendor bids can only be made by the auctioneer and only when the auction rules allow it. The auctioneer makes this statement before bidding starts and announces each vendor bid as, or before, it is made.
A document prepared and signed by the seller that lists all the items to remain in the property after the sale, and includes comments on the condition of each item.
Vendor terms contract
Also known as a terms contract, when a loan is supplied by the vendor rather than by an established lender.
Information that the seller must provide to the buyer advising of restrictions such as covenants and easements, outgoings such as rates and any other notices such as compulsory acquisition. Also known as a Section 32 statement.
A type of vendor terms contract in which the property price and loan interest rates are usually well above the market rate. Penalties for defaulting can be severe and such contracts should be entered into with caution.
The permissible uses of an area of land as stipulated by the council.
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© State Government of Victoria (Consumer Affairs Victoria) 2017