What is a condition report?
When a bond is paid, a landlord or owner must prepare a condition report. The report notes the general condition of the property, room or caravan, including fittings and fixtures
The condition report is important because it can be used as evidence if there is a dispute about who should pay for cleaning or damage, particularly at the end of a tenancy.
Even if no bond has been paid, we recommend you complete a condition report. This can help if there is a dispute about the condition of the property.
Download a Condition report (Word, 1.3MB)
Video transcript: Condition reports (Word, 83KB)
Information for tenants and residents
Your landlord or owner must give you two copies of the signed condition report before you move in.
It is a good idea to take photos of the property at the start of your tenancy, particularly of any damage present and keep those photos with your condition report.
Check that each item on the condition report is reported accurately. Return one copy to your landlord or owner within three business days of moving in.
If you are returning the condition report by mail to or from a country area, allow an extra two days for postal delivery times.
Keep your copy of the condition report until the end of your tenancy or residency. It is important for you to keep a copy in case there is a dispute over damage to the property.
Your landlord or owner may be entitled to claim some or all of the bond for cleaning or repairs at the end of the tenancy or residency.
It can help you to prove the full bond should be returned to you if the condition report states:
- there was pre-existing damage
- the property required cleaning, or
- that items were not present before you moved in.
For more information, view Claiming the bond - tenants and residents.
Information for landlords and owners
Start of the rental agreement
If possible, take photos of the property before the tenant or resident moves in to show its condition.
If your tenant or resident has paid a bond, you must give them two signed copies of the condition report before they move in. Failure to do so could result in a penalty.
The tenant or resident should record their observations of the property in the condition report and give you a signed copy of it.
End of the rental agreement
When the lease ends, we recommend you complete the ‘Exit condition report’ section of the condition report. The exit condition report will help you compare the property’s condition from the beginning to the end of the tenancy.
You may be able to use the condition report to claim part or all of the bond at the end of a tenancy if:
- a tenant or resident has damaged the property, room or hired caravan or site during their stay, or
- items are missing.
If there is a dispute about the bond, claims may be made VCAT. These claims are free if they are only for the bond amount. For more information, visit Application by a tenant or landlord - VCAT.