The information on this page applies to SDA residency agreements. If you signed a Residential tenancy agreement, view Landlord or agent's right to enter the property
When can my provider enter my room or the property?
In most cases, your provider must give you written notice before they can enter your room or the property.
Your provider can enter your room or the property between 8am and 6pm on any day, except public holidays.
What is written notice?
Written notice can be a letter given to you by hand or by post. It can also be an email - if you agree to getting emails from your provider. For more information, view Getting notices by email.
Your provider can use our Notice of entry to residents of SDA dwellings (Word, 598KB).
What information should the notice have?
The notice must have the date, time and reason they need to enter. If you live with other residents, everyone must get the same written notice.
When should I get this notice?
Your provider must give you at least 48 hours’ written notice if:
- the property is for sale and they need to show it to people who are interested in buying it. You get half a days’ rent back for each inspection
- you are moving out and they need to show it to people who are interested in renting it. In this case, people can only inspect the property:
- during the last 21 days before you move out
- no more than twice a week (unless you agree to more)
- for one hour at a time (unless you agree to more).
Your provider must give you at least 24 hours’ written notice if they need to enter to:
- carry out their obligations
- do any non-urgent repairs or maintenance.
Your provider must give you at least seven days’ written notice if they need to enter to:
- value the property
- do a routine inspection. They can inspect the property every six months.
These rules do not apply to:
- community visitors. For more information, view Community visitors
- anyone from the NDIA
- anyone from the NDIS Quality and Safeguards Commission
- a Senior Practitioner from the DHHS
- anyone from the Office of the Public Advocate (OPA).
When can my provider enter my room or property without written notice?
Your provider can enter your room or the property without written notice if:
- you agree. If you live with other residents, then everyone must agree before your provider can enter
- there is an emergency
- your health or safety, or another resident’s health or safety, is at risk
- you have abandoned the property – this means you have left the property without telling anyone and you are not coming back to live there
- they need to enter to fix any urgent repairs.