The information on this page applies to both SDA residency agreements and Residential tenancy agreements.
What are urgent repairs?
Urgent repairs are:
- a burst water service
- a blocked or broken toilet
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- an essential service or appliance that is not working properly, or not working at all. For example, hot water, water, heating, cooking, laundering, gas or electricity
- any fault or damage that makes the property unsafe or not secure
- a serious fault in a lift or staircase.
How quickly should urgent repairs be fixed?
Your provider must fix any urgent repairs within 48 hours. Some repairs may take longer than this.
If you tell your provider about an urgent repair and they do nothing, you can apply to VCAT for a repairs order. For more information, visit VCAT.
Your support person can help you with this process.
For more information, view Urgent repairs.
What are non-urgent repairs?
A non-urgent repair is any issue that is not an urgent repair.
How do I tell my provider about a non-urgent repair?
You must tell your provider about a non-urgent repair in writing.
You can use our Notice to SDA provider (Word, 573KB).
What happens if the non-urgent repairs are not fixed?
Your provider must fix non-urgent repairs within 14 days of you telling them about it. If they do not fix the issue in 14 days, you can send us an Application to Director (Word, 580KB).
When we receive this form from you, we may:
- send someone to the property to see the issue that needs to be fixed
- speak to your provider about why the issue has not been fixed, and ask them to fix it
- give you a report of what we found.
This report is valid for 60 days. You can apply to VCAT within this time for a repairs order. This order is legally binding – which means your provider must do what the order says.
If you have asked us to investigate the issue, but you have not received a report from us, you can still apply to VCAT for a repair order within 90 days.
For more information, view Non-urgent repairs.