What you and your provider need to do

Skip listen and sharing tools

Before 1 January 2020 your provider must do one of the following:

  • enter into or establish an SDA residency agreement with you, or
  • enter into a:
    • Residential tenancy agreement for a short-term lease with you, or
    • Residential tenancy agreement for a long-term lease with you.

Your provider must also give you the information statement that matches your agreement. Either the:

  • information statement for an SDA residency agreement, or
  • information statement for a Residential tenancy agreement.

To download these documents, including Easy English versions, view our Resources for residents page.

Explain certain information

Your provider must explain the following information to you in a way you can understand:

  • the information statement for an SDA residency agreement or
  • the information statement for a Residential tenancy agreement (short-term or long-term lease)
  • any notice you receive under Part 12A – for example, a Notice of rent increase or a Breach of duty notice
  • any order or direction from the Victorian Civil and Administrative Tribunal (VCAT).

This explanation can be verbal or in writing.

Appoint a support person

Your provider must ask someone to support you if:

  • you do not have a support person, and
  • your disability makes it difficult to understand the agreement or information statement.

This support person cannot work for your provider.

Other responsibilities

Your provider:

  • collects your rent
  • fixes any issues in your housing
  • tells you about any changes to your agreement
  • handles any complaints you have about your housing.

Your provider has the same responsibilities as landlords in Victoria. For more information, view our Renting section.