Fuel retailers across Victoria are now required by law to report their fuel prices in real time. These prices feed directly into Servo Saver, a new feature on the Service Victoria app. Consumer Affairs Victoria monitors the reporting to make sure fuel retailers meet their obligations.
Servo Saver gives motorists clear, fair and up-to-date information on fuel prices at over 1,200 service stations across the state. It does not promote outlets or brands. Instead, it provides an independent source of information so drivers can decide when and where to fill up.
Supporting compliance and transparency
The new reporting requirements mean fuel retailers must provide accurate, real-time prices. This helps create a more transparent and competitive fuel market.
- Motorists benefit from reliable, advertising-free information to make informed decisions.
- Retailers are supported to meet their legal obligations through simple reporting tools and clear guidance.
The Victorian Government has worked with industry to make sure the system is easy to use for both motorists and businesses.
Protecting consumers
With cost-of-living pressures rising, this transparency is critical. According to the Australian Competition and Consumer Commission, Melbourne drivers could have saved up to $333 in 2023 simply by shopping around – filling up when prices were lowest and choosing cheaper outlets.
Updated fuel price reporting regulations, made under the Australian Consumer Law and Fair Trading Act 2012 (Vic), now require retailers to:
- update prices on the Service Victoria platform as soon as practicable, but within 30 minutes of a change
- report when a fuel type becomes unavailable via the platform
- continue displaying fuel prices on roadside boards.
Failing to comply with the regulations is an offence. Consumer Affairs Victoria can take enforcement action where obligations are not met. Motorists can also use Servo Saver to report retailers who fail to comply.
More information