Embedded electricity networks can be in place where electrical infrastructure is privately owned and managed. From 31 May 2018, most operators of embedded networks must register with the Essential Services Commission (ESC) for a network and/or retail exemption. Some existing exemptions will continue. Operators must also comply with relevant obligations in industry codes that the ESC and the Australian Energy Regulator (AER) administer.
From 1 July 2018, all embedded networks must be members of the Energy and Water Ombudsman Victoria (EWOV). For more information, visit the Embedded networks page on the EWOV website.
Where embedded electricity networks are found
Embedded networks are common in multi-tenanted buildings such as shopping centres or commercial buildings. They are also becoming more popular in new residential developments. Embedded networks are also common in caravan parks where the caravan park operator owns the electrical infrastructure. Some rooming houses (buildings where one or more rooms are available to rent, and four or more people in total can occupy those rooms) and retirement villages may also have embedded networks.
Resolve your problem with an embedded network operator
Consumers, small businesses or tenants who buy their energy from a network operator or re-seller have rights under the Australian Consumer Law. For issues regarding bills and separate metering, tenants also have rights under the Residential Tenancies Act 1997.
When embedded networks become members of the EWOV scheme, their customers have access to EWOV’s complaint and dispute resolution services, if an issue arises with the network owner or operator. To check whether an embedded network has joined the scheme, visit the List of embedded networks page on the EWOV website.
If you are still unsure whether your embedded network has joined the scheme, you can ask EWOV by calling them on 1800 500 509.
Customers of embedded networks that have not yet joined EWOV can contact us if they are unable to resolve a dispute.
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