Product caused damage to other property

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Consumers can seek compensation from the store or manufacturer when a faulty product causes damage to other property belonging to them. This is particularly the case if the defect means the store or manufacturer failed to comply with a consumer guarantee.

The loss or damage must have been reasonably foreseeable and not caused by something outside human control, such as a natural disaster.

Anyone (not only the consumer) can seek compensation for loss or damage if they or their property were injured by safety defects in a product.

A consumer can apply to the business directly for damages or compensation. If the business refuses to pay or to reach an agreement to settle a dispute, the consumer can take their claim to formal dispute resolution services or take legal action.

Putting a value on loss or damage

It can be hard to put a dollar figure on loss or damage. Compensation should put the consumer in the position they would have been in if the product had met the consumer guarantees.