A business must not dispose of goods or vehicles when:
- the person who left them disputes the ‘relevant charge’ or any outstanding payments. The dispute may be about the goods’ condition, or the type or quality of any repairs or other work done to them; and
- an application has been made to a court or the Victorian Civil and Administrative Tribunal to resolve the dispute by determining what the ‘relevant charge’ should be.
View our Relevant charge page.
If a business has an agreement with the person who left the goods about what would happen if their goods were uncollected, the business does not have to follow the procedures for dealing with uncollected goods set by the Australian Consumer Law and Fair Trading Act 2012.
If the business does not have such an agreement, it can either:
- follow the procedures for disposal set out in the law, or
- apply directly to a court or the Victorian Civil and Administrative Tribunal for a disposal order.
View our Applying for disposal orders page.
If you are having a dispute with a business about a problem with a product, view our Resolve your problem or complaint section.
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