How we can assist you - consumers with a disability

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We provide helpful information on your rights and how to exercise them.

Easy English Factsheets

We have worked with Scope and Vision Australia to re-publish some of our more popular factsheets into Easy English. This will improve the accessibility of our information for consumers with an intellectual or cognitive disability.

View the Easy English Factsheets.

Advocacy for people who need extra help

We provide free one-to-one advocacy for people with a disability who need extra help with a tenancy issue.

People with a disability who are vulnerable and disadvantaged may require an advocate in order to negotiate issues with landlords and property managers effectively. We will refer these consumers to our funded advocates, who can provide individual assistance. This assistance includes free help with:

  • understanding rights and responsibilities
  • reading, writing and explaining documents
  • negotiating with landlords and property managers
  • preparing for, and appearing at, Victorian Civil and Administrative Tribunal (VCAT) hearings.

Outreach services

We are aware that consumers in vulnerable and disadvantaged circumstances, who are most in need of our help, are least likely to seek it. We have been addressing this issue by engaging in outreach.

We are developing partnerships with advocates and disability groups who can provide information about our services and act as referral points.

Assistance across Victoria

Our staff across Victoria are available to help consumers with a disability. View our How to contact us page.

Priority response to complaints

Privately purchased aids, equipment or attendant care services can become a source of complaint when they do not operate correctly. Aids, equipment and attendant care are essential goods and services for many consumers with a disability.

We have well trained, independent conciliators and investigators who can respond to your complaints promptly.

View all services we provide.