Explains how Victorian industries can draft effective voluntary codes of conduct; covers purpose, rules, complaint handling and creating awareness.
Our research on consumer and business-related issues.
Explains patriotic fund trustee obligations, with tips to help trustees comply with the law
A summary in English of consumers' rights when buying from door-to-door salespeople.
Introduction to and assumptions about the Financial Counselling Program service model.
Contains the regular bulletins that we provide to assist agencies with the implementation of the Financial Counselling Program service model.
Information for property buyers on bidding at auction, auction rules and terms, and what happens if you are the winning bidder.
Checklist for consumers planning to buy a flat, apartment or unit; questions to ask about strata title and owners corporations
Meetings and committees, managing, maintaining common property, finances, rules, disputes, search
Find out about the types of agreements you can have when someone rents a room in a rooming house, and the rules for these agreements.