Information on rights and responsibilities when a consumer wants to return products.
Case studies on how unfair contract terms law was applied in Victoria from October 2003 to July 2010.
Explains how to apply for a disposal order to deal with uncollected goods or uncollected vehicles in Victoria.
A list of penalties faced by Victorian businesses if they do not meet their obligations under the Australian Consumer Law and Fair Trading Act 2012 (Vic).
Explains what businesses in Victoria must do to dispose of uncollected perishable goods.
Explains what businesses in Victoria must do to dispose of medium-value uncollected goods.
Explains what businesses in Victoria must do to dispose of high-value uncollected goods and vehicles.
Refunds, returns, repairs, warranties, energy products and services, online shopping, contracts, advertising
Service not done with due care and skill, not fit for purpose, took too long, caused damage, cancelling a contract
Guarantees, warranties, returns, sales, chargeback, receipts, linked products/ services, insolvency, compensation, repairs